Patient Services Coordinator

TN United Kingdom; Stockport; On-site; GBP 20,000 - 30,000; Full time

Job summary

A leading company in healthcare is seeking a dedicated individual to coordinate prescription management and enhance patient experiences. The role involves managing orders, maintaining communication with patients, and ensuring accuracy in the Patient Management System. Ideal candidates will have customer service experience and a passion for patient care, contributing to a positive healthcare environment.

Benefits

High importance placed on work-life balance

Dedication to growing an inclusive workforce

Qualifications

• Successful experience in customer service or patient-centric roles.
• Proven ability within customer service.
• Previous experience working in a pharmacy/healthcare setting is helpful.

Responsibilities

• Coordinate the prescription management process and patient stock levels.
• Respond to inbound calls and resolve patient queries.
• Accurately enter prescriptions on the Patient Management System.

Skills

Customer service

Flexibility

Kindness

Tools

Customer Relationship Management (CRM) systems

Job description

Social network you want to login/join with:

This is where you save and sustain lives

At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You'll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients.

Baxter's products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare.

Together, we create a place where we are happy, successful, and inspire each other. This is where you can do your best work.

Join us at the intersection of saving and sustaining lives—where your purpose accelerates our mission.

This IS Where You Make Life-Saving Products!

You understand the importance of building relationships, establishing order, and maintaining clear communication channels!

Your Team

Passion, flexibility, and creativity are key traits to success, as is building positive relationships within the business.

You will collaborate with all relevant partners, such as Planning, Warehousing, Sales, and Customers, to build a reliable, consistent, and positive customer experience.

Working Hours

Monday to Friday - 08:00 - 16:00 and 10:00 - 18:00 (on weekly rotation)

Responsibilities

This role will coordinate the prescription management process, patient stock levels for medical & ancillary products, process orders for delivery to home patients, and undertake patient account management in line with standard operating procedures, service specifications, and operational KPIs (under the supervision & direction of the Responsible Pharmacist).

• Respond to inbound calls and initiate outbound calls/email correspondence (including shared inbox management) to patients & customers to process stock orders and resolve patient queries.
• Activate new patients onto the service and coordinate the installation delivery in line with customer requirements.
• Accurately enter prescriptions and directions on the Patient Management System.
• Process patient orders (including charge orders) accurately on the Patient Management System as advised by the patient’s prescription.
• Organise collections and process sales returns within the allocated timeframes.
• Manage the administration (e.g., tracking, filing, requesting, archiving) of records in an accurate and timely manner.

Qualifications and Skills

• Successful experience in customer service or patient-centric roles.
• Passion, flexibility, and kindness are skills we are looking for to be successful on the job.
• Proven ability within customer service.
• Experience using customer relationship management (CRM) systems.
• Previous experience working in a pharmacy/healthcare setting is helpful.

What we offer:

• High importance placed on work-life balance.
• Dedication to growing and developing an inclusive and diverse workforce.