Patient Services Clerk

NHS; Liverpool; On-site; GBP 25,000; Part time

Job summary

Join a dedicated team as a Patient Services Clerk at the Clatterbridge Cancer Centre, where you'll play a vital role in providing administrative support and assisting patients during their visits. This position offers flexible part-time hours and emphasizes a service-oriented approach within a prominent NHS environment.

Qualifications

• Must be computer literate (e.g., ECDL or equivalent experience).
• Previous experience in an office environment is essential.
• Knowledge of confidentiality and data protection legislation.

Responsibilities

• Provide a professional virtual reception service to patients and relatives.
• Support clinical teams and assist patients during their inpatient and outpatient appointments.
• Liaise with volunteer staff for patient support.

Skills

Organisational Skills

Communication Skills

Computer Literacy

Education

Good standard of education

Job description

Job summary

Patient Services Clerk - Admin Services - CCCL Liverpool & Paddington Community Diagnostic Centre

Rotational shift pattern, 0800-1400 and 1400-2000 working Mon-Fri with occasional weekend and bank holidays when required

The Patient Services Clerk has a varied role which spans a number of different work areas. The tasks below describe the type of duties appropriate for the role, however, depending on where the post holder is placed, not all of the tasks may be carried out and there may be additional duties specific to that work area expected and within the remit of the role.

To provide a professional, friendly and effective virtual reception service directly to patients and relatives. Liaise with volunteer staff to ensure that visitors are escorted and supported.

Main duties of the job

The Administrative Services Department is offering an opportunity to join our friendly and supportive team as a Patient Services Clerk

As a Patient Services Clerk within the Admin Services Team you will play a key role in supporting patients during there inpatient ward stays and outpatient appointments and provide administrative support to the clinical teams.Our work is complex, interesting, specialised and driven by tight deadlines. As such, it is essential that you have good organisational skills and the ability to work under pressure. A comprehensive induction programme provides new staff with the basic framework they need to undertake their role but is essential that you have previous office experience ideally in an NHS environment.You will have a good standard of education including English and Maths, excellent computer skills and experience of competently handling virtual appointments and telephone enquiries.We have a Department Team Charter which encourages a fair, positive and pleasant working environment and we are looking for the right people to contribute to our team. We're here to deliver the best cancer care to the people we serve and we're looking for applications from those who share that commitment and our values: Putting people first; Achieving excellence; Passionate about what we do; Always improving our care; and Looking to the future.

About us

The Clatterbridge Cancer Centre is one of three specialist cancer centres in England. With 1,800 specialist staff and three sites, we are one of the largest NHS providers of non-surgical cancer treatment. The Trust has a unique multi-site care model serving the 2.4 million population across Cheshire and Merseyside and is consistently rated by patients as one of the best performing hospitals.

Our vision is to not only maintain this level of commitment to excellence but to work with our academic and healthcare partners across the region to ensure care, treatment and patient outcomes continuously improve in the future. We are very proud of all our expert and loyal staff and we welcome people who share the collective aim of delivering excellence in everything that we do.

Our values represent who we are and what we believe in. They define how we act to deliver the best possible care for our patients and shape The Clatterbridge Cancer Centre as a great place to work.

We are -

Kind

Empowered

Responsible

Inclusiv e

Details Date posted

06 June 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,169 a year per annum pro rata

Contract

Permanent

Working pattern

Part-time

Reference number

158-25-088-CNH

Job locations

The Clatterbridge Cancer Centre - Liverpool and Paddington Community Diagnostic Centre

65 Pembroke Place

Liverpool

L7 8YA

Job description Job responsibilities

Please see attached Job Description and Person Specification for full details about this exciting role on offer at The Clatterbridge Cancer Centre.

Job description Job responsibilities

Please see attached Job Description and Person Specification for full details about this exciting role on offer at The Clatterbridge Cancer Centre.

Person Specification Education/Qualifications Essential

• Good standard of education or equivalent work based experience
• Must be computer literate eg ECDL or equivalent experience

Desirable

• NVQ2 or Basic Level of Certificate of Technical Competence (Institute of Heath Records and Information Management) or equivalent.

Knowledge Essential

• Knowledge of a range of administration systems acquired through experience and qualification
• Confidentiality and Data Protection legislation

Experience Essential

• Previous experience in an office environment

Desirable

• Previous experience in a front of house environment
• Administrative experience within an NHS organisation

Person Specification Education/Qualifications Essential

• Good standard of education or equivalent work based experience
• Must be computer literate eg ECDL or equivalent experience

Desirable

• NVQ2 or Basic Level of Certificate of Technical Competence (Institute of Heath Records and Information Management) or equivalent.

Knowledge Essential

• Knowledge of a range of administration systems acquired through experience and qualification
• Confidentiality and Data Protection legislation

Experience Essential

• Previous experience in an office environment

Desirable

• Previous experience in a front of house environment
• Administrative experience within an NHS organisation

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details Employer name

The Clatterbridge Cancer Centre NHSFT

Address

The Clatterbridge Cancer Centre - Liverpool and Paddington Community Diagnostic Centre

65 Pembroke Place

Liverpool

L7 8YA

Employer's website

https://www.clatterbridgecc.nhs.uk/ (Opens in a new tab)

Employer details Employer name

The Clatterbridge Cancer Centre NHSFT

Address

The Clatterbridge Cancer Centre - Liverpool and Paddington Community Diagnostic Centre

65 Pembroke Place

Liverpool

L7 8YA

Employer's website

https://www.clatterbridgecc.nhs.uk/ (Opens in a new tab)