Patient Services Assistant: Digital Front Desk (Part-Time)

Modality Partnership; Wokingham; On-site; GBP 15,000 - 23,000; Part time

Benefits offered by this job

Annual leave

Bank holidays

Employee discounts

EAP

Career development

Flexible working

Job summary

Modality Partnership invites applications for a Patient Services Assistant at Wokingham Medical Centre. The role is part-time (25.5–27.5 hours per week) and emphasizes using digital tools to manage appointments and patient enquiries, while delivering a high-quality patient experience.

You will work in a dynamic, patient-facing team, supporting online services and back-office administration, with opportunities for career development and flexible working options.

Qualifications

• Patient-facing role in healthcare settings preferred.
• Comfort with digital tools and online services.
• Ability to navigate multiple IT systems and back-office tasks.

Responsibilities

• Manage patient appointments and enquiries using digital triage and online/phone requests.
• Handle administrative tasks efficiently with IT and automation.
• Support the practice with flexibility, innovation and problem-solving.
• Contribute as a caring, collaborative member of the team.

Skills

Customer service

Digital tools

Automation

IT skills

MS Office

Tools

MS Word

Outlook

Excel

Clinical systems

Job description

Modality Partnership invites applications for a Patient Services Assistant at Wokingham Medical Centre. The role is part-time (25.5–27.5 hours per week) and emphasizes using digital tools to manage appointments and patient enquiries, while delivering a high-quality patient experience.

You will work in a dynamic, patient-facing team, supporting online services and back-office administration, with opportunities for career development and flexible working options.