Patient Services Advocate – GP Practice Receptionist

Bharani Medical Centre; Slough; On-site; GBP 24,000 - 28,000; Full time

Job summary

A friendly NHS GP practice in Slough is seeking a warm and motivated Receptionist / Patient Services Advisor to enhance patient care. This busy role involves managing phone enquiries, booking appointments, and supporting patients with clear communication. The ideal candidate will have strong communication skills, a commitment to patient care, and experience in a customer-facing or administrative role. Join a supportive team dedicated to delivering high-quality healthcare.

Benefits

Ongoing training and development

Supportive team environment

Qualifications

• Good written and spoken English.
• Basic IT skills and confidence using computers.
• Ability to follow procedures accurately and maintain confidentiality.

Responsibilities

• Handling incoming telephone calls and patient enquiries.
• Providing a welcoming, professional first point of contact.
• Booking appointments and managing patient requests.
• Supporting patients with empathy and clear communication.
• Using clinical systems with full training provided.
• Maintaining confidentiality and following practice policies.

Skills

Excellent communication and interpersonal skills

Warm, friendly, patient-focused approach

Strong organisational skills and attention to detail

Ability to prioritise and manage a busy workload

Team player with a positive proactive can-do attitude

Education

Good standard of general education (e.g., GCSEs or equivalent)

Training or certificates in reception, call handling, or healthcare administration

NVQ Level 2/3 in Customer Service or Business Administration

Tools

EMIS SystmOne

Job description

A friendly NHS GP practice in Slough is seeking a warm and motivated Receptionist / Patient Services Advisor to enhance patient care. This busy role involves managing phone enquiries, booking appointments, and supporting patients with clear communication. The ideal candidate will have strong communication skills, a commitment to patient care, and experience in a customer-facing or administrative role. Join a supportive team dedicated to delivering high-quality healthcare.