Patient Services Advisor – Imaging

Bupa; Greater London; On-site; GBP 16,000 - 19,000; Part time

Benefits offered by this job

Annual leave 21 days

In-house training

Company pension scheme

Life assurance

Employee Referral Scheme

Subsidised staff restaurant

Interest free travel loan

Private healthcare

Bicycle Loan Scheme

Retailer discounts

Employee Assistance Programme

Job summary

Bupa, a global healthcare group, is recruiting a Patient Service Advisor for the Imaging Department at New Victoria Hospital, Kingston upon Thames. This permanent, part-time role (24 hours per week over 4x6 hour shifts) focuses on professional reception duties, appointment bookings, and patient support within a busy hospital environment.

You will handle calls and emails, register patients, manage payments, and provide high-quality information to patients and referrers, ensuring smooth patient

Qualifications

• Excellent customer service and communication skills required.
• Strong administrative and appointment-booking experience.
• Computer literate with confidence across multiple systems.
• Attention to detail and ability to multitask in a busy environment.

Responsibilities

• Provide professional reception service for the Imaging Department.
• Accurately book appointments with correct clinician and prep information.
• Handle high volume telephone and email enquiries.
• Register patients on arrival and liaise with clinical teams.
• Provide quotations, process payments and respond to queries.
• Maintain knowledge of imaging procedures and preparation requirements.
• Support imaging service administration using booking/patient management systems.
• Collaborate with hospital staff to maintain service standards.
• Promote New Victoria Hospital services and uphold customer service standards.

Skills

Excellent customer service

Administrative experience

Appointment booking

Communication skills

Attention to detail

Multitasking

Professional conduct

Healthcare exposure

Imaging/Radiology admin (desirable)

Medical terminology knowledge

Calm proactive approach

Job description

Job Description: Patient Service Advisor – Imaging New Victoria Hospital, Kingston upon Thames (KT2 7EG) Permanent Part Time – 24 hours a week (4x6hr shifts Monday -Saturday) Up to £17,553.25

We Make Health Happen At New Victoria Hospital, we are committed to delivering exceptional patient care and creating a welcoming experience for every individual who walks through our doors.

As part of Bupa, you'll be joining a team that is passionate about making health happen by putting patients at the heart of everything we do.

We are looking for a highly organised and customer-focused Patient Service Advisor to join our Imaging Department. This is an exciting opportunity for someone who enjoys working in a fast-paced healthcare environment, providing outstanding administrative support while helping patients navigate their healthcare journey with confidence and ease.

Key Responsibilities

• Provide a professional, welcoming and efficient reception service for patients attending the Imaging Department.
• Accurately book appointments and examinations, ensuring patients are scheduled with the appropriate clinician and receive relevant preparation information.
• Manage a high volume of telephone and email enquiries in a courteous and timely manner.
• Register patients on arrival and liaise with clinical teams to facilitate their appointment.
• Provide quotations, process payments and respond to patient, consultant and referrer queries.
• Maintain a detailed knowledge of Imaging procedures and associated preparation requirements.
• Support the effective administration of Imaging services using booking and patient management systems.
• Work collaboratively with colleagues across the hospital to ensure the highest standards of service delivery.
• Promote New Victoria Hospital's services and always uphold exceptional customer service standards.

Key Skills / Qualifications

• Excellent customer service skills.
• Strong administrative and appointment booking experience.
• Computer literate with confidence using multiple systems.
• Excellent verbal and written communication skills.
• Strong attention to detail and organisational abilities.
• Ability to multitask and work effectively in a busy environment.
• Professional and approachable manner with a patient-focused attitude.
• Desirable Experience working within a healthcare or medical environment.
• Previous Imaging or Radiology administration experience.
• Some medical knowledge and understanding of healthcare terminology.
• Highly motivated with a proactive and calm approach.

Benefits

• Annual leave entitlement of 21 days increasing with length of service.
• In-house training for all staff.
• Company pension scheme.
• Life assurance.
• Employee Referral Scheme.
• Access to subsidised staff restaurant.
• Interest free travel loan.
• Private healthcare (T&Cs Apply).
• Bicycle Loan Scheme.
• Retailer discounts.
• Employee Assistance Programme.

Part of a Globally Trusted Healthcare Group

When you join New Victoria, you also become part of Bupa — a global healthcare leader with the scale, stability and expertise of a major international brand.

Being backed by Bupa means access to an extensive network of clinical and operational specialists, shared best practice from across the organisation, and the support of well‑established systems that help you grow, develop and deliver exceptional care.

Our size gives us strength, while our purpose keeps us personal. We champion diversity and want our people to reflect the communities we serve. Everyone is encouraged to "Be you at Bupa", and we actively welcome colleagues from all backgrounds and experiences.

Bupa takes pride in being a Level 2 Disability Confident Employer and will aim to offer an interview/assessment to disabled applicants who best meet the minimum criteria for the role.

We're committed to ensuring you're treated fairly during the recruitment process and offer reasonable adjustments to anyone who may benefit from accommodations to the recruitment process.

Time Type: Part time

Job Area: Locations: New Victoria Hospital

Be at the heart of helping people live longer healthier, happier lives and making a better world.

We employ more than 80,000 people globally who are making this a reality. If you've got the belief, the drive and the talent to help us in our ambition then we'd like to hear from you. Wherever you work, one thing stands out about Bupa people. Our customers are our passion – they're at the heart of our positively different culture of care. At Bupa you'll be challenged, you'll be encouraged to innovate, and collaborate with colleagues who are committed to delivering exceptional experiences. We trust, respect and consider everyone, knowing your difference will make the difference.