Patient Services Advisor

Mandeville Medical Centre; Northolt; On-site; GBP 60,000 - 80,000; Part time

Job summary

A local healthcare facility in Northolt is seeking a part-time, permanent Receptionist to support patient services. The role involves managing patient enquiries, scheduling appointments, and ensuring efficient operations within the practice. Ideal candidates should possess strong customer service skills and be able to handle multiple tasks in a fast-paced environment. Salary is £12.21 per hour, with various benefits including a company pension and free parking.

Benefits

Company pension

Cycle to work scheme

Discounted or free food

Free flu jabs

Free parking

On-site parking

Store discount

Qualifications

• Experience in a similar role preferred.
• Ability to handle multiple tasks efficiently.
• Familiarity with NHS protocols and electronic health records is a plus.

Responsibilities

• Manage patient enquiries in a courteous manner.
• Schedule appointments and manage patient flow.
• Ensure compliance with health and safety protocols.

Skills

Customer service skills

Effective communication

Organizational skills

Job description

About us

We are professional, innovative and our goal is to Provide exceptional Healthcare in a thriving and respectful culture.

Our work environment includes:

• A focus on team wellbeing
• Opportunity for Growth
• Being at the the centre of the local community

Salary: £12.21 per hour

Patient Services

Daily support on Reception Front Desk and Telephones, working closely with the team to ensure full cover during core hours. This will entail booking appointments, and safely signposting patients to the appropriate services following practice procedures and protocol.

Handle enquiries from patients (either by phone or in person) courteously and efficiently.

Receiving and routing of patients on arrival.

Answer telephone politely and deal with all enquiries.

Make new and follow-up appointments.

Accept and forward messages for Doctors, Nurses, other practice staff and all services that use the Surgery premises.

Record requests for home visits, emergency appointments and contact duty Doctor regarding such calls.

Ensure reception nhs.net mailboxes are checked and actioned at set intervals on a daily basis.

Ensure that samples e.g. urine, bloods etc are handled efficiently and safely without risk to patients, staff and other practitioners, and in conjunction with clinical guidelines.

General administration in keeping with the needs of Reception and Practice requirement. This may include processing requests for Non NHS Services offered by the Practice and taking and documenting payment for such Services.

Registration of new patients following Practice policy, including updating patient information and other data as necessary.

Liaising with, and assisting The Patient Services Department according to local and government policy.

Contact hospitals and other agencies, book transport for patients, summon emergency services when requested.

Promote the use of and support patients to access Digital Services offered by the practice, and the wider NHS, including, but not limited to, Online Consultation Platforms (i.e. eConsult), The NHS App, and Airmid.

To be a fire marshal. As such to ensure that the practice fire alarms are tested on a weekly basis and evacuation drills are carried out 6 monthly.

Administrative

Patient Recall: Provide support in patient recall process for all patient areas. For those that decline or cannot be contacted, arrange follow up appointments with appropriate clinicians. Regular follow up for those patients that have not responded with SMS/Letter Invites.

Open, scan and distribute post either electronically or hardcopy coding clinically relevant information in medical records as appropriate and following protocol.

Contact other healthcare organisations and agencies as required

Support during the annual flu vaccination/Covid vaccination to manually contact patients who have not attended or booked, support with vaccine hesitancy, and manually code any refusals.

Ensure all tasks and requests are actioned in a timely manner

File medical records, hospital reports, prescriptions and letters when necessary

Attend compulsory training courses (e.g. First Aid, resuscitation, manual handling, fire etc.) at the appropriate intervals

Attend and contribute to staff and team meetings

Any other reasonable tasks as required

Job Types: Part-time, Permanent

Pay: £12.21 per hour

Benefits

• Company pension
• Cycle to work scheme
• Discounted or free food
• Free flu jabs
• Free parking
• On-site parking
• Store discount

Application question(s):

• Please note that shift patterns are: 7:30am - 13:30pm, and 13:30pm - 18:30 PM, Mon-Fri. Please confirm that you are happy with these timings, as due to the nature of the business, these are non-negotiable.

Work Location: In person