Patient Services Advisor

JR United Kingdom; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player in healthcare is seeking a dedicated Imaging Patient Service Advisor to join their team. This role is pivotal in delivering exceptional administrative support to the Radiology Department, ensuring a seamless experience for patients and healthcare professionals alike. The ideal candidate will thrive in a fast-paced environment, demonstrating flexibility and outstanding communication skills. With a focus on customer care, you'll be instrumental in maintaining high service standards while managing patient bookings and inquiries. If you're enthusiastic about patient services and eager to contribute to a vital healthcare service, this opportunity is perfect for you.

Qualifications

• Customer service experience in a medical environment is desirable.
• Previous imaging or radiology experience is a plus.

Responsibilities

• Provide high-quality administrative and booking services to the Radiology Department.
• Register patients, process billing information, and complete medical questionnaires.

Skills

Customer Service

Effective Communication

Flexibility to Work Shifts

Calm and Friendly Manner

Education

Experience in a Medical Environment

Previous Imaging/Radiology Experience

Job description

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Patient Services Advisor, London (Kingston upon Thames)

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Client:

New Victoria Hospital

Location:

London (Kingston upon Thames), United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

5

Posted:

05.05.2025

Expiry Date:

19.06.2025

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Job Description:

New Victoria Hospital is looking for a Imaging Patient Service Advisor who will be responsible for providing high-quality administrative and booking services to the Radiology Department.

This role involves developing and delivering a cost-effective Imaging department service, providing professional administrative support to patients, visitors, consultants, medical secretaries, and GPs. The aim is to ensure prompt, courteous, and efficient service, emphasizing customer care to maintain high standards.

You will be responsible for registering patients on arrival, processing billing information, providing medical instructions for appointments, and completing necessary medical questionnaires and preparations. Additionally, you will offer effective patient booking services via in-person, telephone, and electronic communication.

We seek someone enthusiastic, positive, and highly motivated, capable of working under pressure. The role requires working various shifts to match the Imaging Department's hours, which are Monday to Friday 07:30-20:00 and Saturdays 08:00-16:00.

Requirements:

Knowledge:

• Some medical knowledge
• Previous imaging/Radiology experience desirable

Experience:

• Bookings and administration skills

Qualifications:

• Customer Service experience
• Experience in a medical environment desirable

Skills and aptitude:

• Flexibility to work shifts accommodating department hours
• Calm and friendly manner
• Effective communication and interpersonal skills at all organizational levels