Patient Services Lead

Nuffield Health; Brentwood; On-site; GBP 28,000; Full time

Job summary

An established healthcare provider is seeking a Patient Services Lead to enhance the patient experience at their Brentwood Hospital. This role requires a dedicated individual with supervisory experience and a passion for delivering exceptional customer service. You will lead a team, ensuring compliance with standards and fostering a positive environment. The ideal candidate will possess excellent communication skills and the ability to handle various administrative tasks efficiently. Join a forward-thinking organization that values your contributions and supports your professional growth while making a difference in patients' lives.

Benefits

Access to Gyms

Expert Financial Advice

Cycle to Work Scheme

Qualifications

• Minimum of two years supervisory experience in a customer-facing role.
• Ability to motivate staff and maintain positive morale.
• Excellent communication and interpersonal skills.

Responsibilities

• Support the Patient Services Manager and set standards for the team.
• Handle enquiries efficiently and manage scheduling.
• Ensure compliance with health and safety and department KPIs.

Skills

Customer Service Skills

Communication Skills

Interpersonal Skills

Supervisory Experience

Computer Literacy

Tools

MS Outlook

Database Management

Job description

Patient Services Lead

Brentwood Hospital | Patient Services | Permanent contract | Full time

Up to £28,000 per annum depending on experience

37.5 hours per week

Nuffield Health is the UK’s largest Healthcare Charity. We’re passionate about building a healthier nation. And we’re shaping an outstanding patient experience. It starts with great leadership. It starts with you.

As a Patient Services Lead at our Brentwood Hospital, you will bring experience in a similar customer-facing environment. Ideally, you’ve held a Team Leader role that’s equipped you with the essential skills and understanding to succeed here. And, of course, you’re also dedicated to providing the highest standard of care. You will also have good communication skills and ideally the knowledge and understanding of clinical terminology.

As a Patient Services Lead, you will:

• Demonstrate positive behaviour, attitude and outlook to support the Patient Services Manager at all times, especially in terms of setting standards to team members and presenting a united front around business and strategic decisions.
• Show excellent customer service skills as part of the Patient Services Teams.
• Ensure the work within the areas of administration and support meets all required standards and time scales.
• Handle all enquiries, or queries raised efficiently and effectively, escalating appropriately.
• Manage work scheduling/rotas, approve time entries and annual leave requests.
• Work as part of the team including occasional shift work.
• Complete staff one to ones, PDR and all other management duties.
• Manage team compliance with Mandatory training.
• Manage Health and Safety compliance within Patient Services areas.
• Ensure department KPIs are being met.
• To ensure the department is fully covered.
• To support other areas within Patient Services if required.

To succeed as a Patient Services Team Lead, you will need:

• Supervisory experience for a minimum of two years.
• Previous experience of leading a team of a minimum of eight.
• Motivate staff and build and maintain positive morale within the workplace.
• To act as the first point of contact for many of our patients you will need to be polite, professional and be able to show empathy and to be the patients ambassador.
• Excellent communication skills and ability to disseminate information.
• Excellent interpersonal skills.
• Have a positive outlook to change, ability to adapt and have a flexible approach.
• Ability to review and refine admin processes.
• Ability to present to a group in meeting situations.
• Ability to work under your own initiative.
• Experience of working in a customer-facing environment.
• Computer literacy, database and MS Outlook skills are essential.
• Ability to remain calm and take control of situations where necessary.
• Ability to learn quickly and retain a variety of information.

Helping you feel good.

We want you to love coming to work, feeling healthy, happy and valued. That’s why we’ve developed a benefits package with you in mind. As well as access to our gyms, you can enjoy expert financial advice, a cycle to work scheme and more. At Nuffield Health, we take care of what’s important to you.

Nuffield Health Brentwood Hospital

Our modern, well-equipped hospital provides a range of services and treatments from outpatients and minor procedures through to inpatients and major surgical specialties. Hospital facilities include 42 beds, 4 theatres, an Endoscopy Suite, 16 consulting rooms, MRI, CT, General Imaging, Pathology, Physiotherapy, and an onsite Pharmacy. We are established as one of the leading providers of healthcare in the area and have just completed a major refurbishment of the Endoscopy Unit. With excellent patient satisfaction rates, we are proud of our reputation for clinical excellence and outstanding care. Brentwood Hospital specialises in orthopaedics, general surgery, men's and women’s health, children’s services, and cosmetic surgery.

Join Nuffield Health and create the future you want, today.

If you like what you see, why not start your application now? We consider applications as we receive them and reserve the right to close adverts early (for example, where we have received an unprecedented high volume of applications). So, it’s a good idea to apply right away to ensure you’re considered for this role.

It starts with you.