Patient Services Advisor

Operose Health Ltd; Highweek; On-site; GBP 23,000 - 28,000; Full time

Job summary

Operose Health Ltd is seeking a Patient Services Advisor at Cricketfield Surgery, Newton Abbot. The role is 37.5 hours per week, with a salary up to £25,838 depending on experience. You will manage enquiries, calls and patient information, and help ensure a secure, welcoming environment for patients.

The ideal candidate has reception or customer care experience and basic PC skills. NHS experience is helpful but not mandatory, and the role requires working across sites within the local network.

Qualifications

• Experience in reception or customer care is essential.
• NHS experience is helpful but not mandatory.
• Basic PC skills are required to perform daily tasks.

Responsibilities

• Handle enquiries, phone calls and patient information with professionalism.
• Support the safe opening and closing of the premises.
• Collaborate with colleagues to ensure high-quality patient services.

Skills

Reception experience

Customer care

Education

Basic PC skills

Tools

Basic PC skills

Job description

Job title: Patient Services Advisor Location: Cricketfield Surgery, Newton Abbot Salary: Up to £25,838.00 depending on experience Hours: 37.5 Help us to deliver great primary care by improving access, outcomes and patient experience. At Operose Health, we delivery local primary care, at scale. It is our purpose to improve access, outcomes and patient experience. Our colleagues live our values and our empowered to be the best they can be for our patients, and each other because we CARE. Caring We listen and through compassion, understanding and a willingness to keep an open mind, we support and empower people to have a healthier future. Ambitious Through determination and our passion for transforming the patient experience, we continue to redefine and revolutionise the future of primary care. Resourceful Creative, agile, with a devotion for lifelong learning, we go above and beyond to improve the quality of our services. Excellence We strive to do the best we can do and be the best we can be for our patients, emplo, The Patient Services Advisor position at Operose Health is located at Cricketfield Surgery in Newton Abbot. It is a permanent role with a salary of up to £25,838 dependent on experience, requiring 37.5 hours per week. As a part of the team, you will play a crucial role in delivering a professional, patient-centered service. Key duties include managing enquiries, phone calls, and patient information, supporting the safe opening and closing of the premises, and collaborating with colleagues to ensure high-quality services. Values such as Caring, Ambitious, Resourceful, and Excellence define the ethos at Operose Health. The organisation is committed to improving care access, outcomes, and patient experiences by empowering its employees to excel in their roles. The ideal candidate should have experience in reception or customer care and possess basic PC skills. Prior NHS experience is helpful but not mandatory. The role involves ensuring compliance with processes, procedures, and data security standards, working across multiple sites and suppor Operose Health is a provider of local primary care services, operational on a scale that aims to enhance patient access, outcomes, and experiences. Based on values of care, ambition, resourcefulness, and excellence, Operose Health supports a culture where employees are encouraged to excel for the benefit of their patients and peers. The company prides itself on its willingness to listen, offer support and empower individuals towards healthier futures, contributing positively to the patient experience. Through dedication and innovative approaches, Operose Health is continually redefining and enhancing the landscape of primary care.

• Employees are provided with a supportive environment furnished with a bespoke learning management system for continued professional development.
• Additionally, Operose Health accommodates employee well-being with services such as yoga videos and a wellbeing app.
• The company's expansive network provides numerous opportunities for