Administrator

Bupa; Greater London; On-site; GBP 27,000 - 34,000; Full time

Benefits offered by this job

25 days holiday

Health insurance

Pension plan

Gym membership

Private medical insurance

Job summary

Bupa Canary Wharf are seeking a customer-focused Administrator to provide essential front‑of‑house and back‑office support from patient arrival to departure. You will greet patients, prepare and scan files, and manage queries to keep the clinic running smoothly.

The role requires strong organisation and MS Office skills. It is a full-time, 40-hour week on a rota of 07:30–16:45 or 09:45–18:45, with occasional Saturday overtime in a supportive team.

Qualifications

• Proven experience delivering client-focused service.
• Strong time management and flexibility across shift patterns.
• Attention to detail and accurate handling of paperwork and records.
• Good computing and Microsoft Office skills.

Responsibilities

• Greet and assist customers at reception and support their journey through the clinic.
• Ensure correct paperwork and prepare/scan client files and consent forms.
• Handle phone calls, emails and mail; process invoices and delivery notes.
• Support clinical staff by organizing reports and ensuring timely communication.

Skills

Customer service

Time management

Attention to detail

Communication

MS Office

Tools

MS Office Suite

Job description

Job Description:AdministratorLocation: Bupa, Bank Street, London, E14 5NTSalary: £30,500 pa plus fantastic benefitsContract Type: Full time, Permanent, 40hrs pwWorking Pattern: This role operates on a rota basis. Successful candidates must be able to work both 07:30 to 16:45 and 09:45 to 18:45 shifts. The position is worked over five days per week, with opportunities for overtime on Saturdays.We make health happenWe are looking for a customer focused Administrator to join our team at one of our Canary Wharf clinics. In this role, you will provide essential front of house and back-office support to ensure our patients receive outstanding service from entering the clinic until after they leave. The work can be fast-paced and demanding at times, but with the support of your colleagues and team leader, you will finish each day knowing you have made a meaningful difference to every customer.You'll help us make health happen by:Working on reception greeting and welcoming customers in addition to supporting the customer journey throughout the centreEnsuring all customers have the correct paperwork to support their visit - appointment packs (where applicable), clinical file preparation and consent formsSupporting our clinical staff by preparing client files and scanning documents, allowing them to focus fully on patient careAnswering, screening and forwarding incoming customer queries via phone calls and proactively managing local mailbox and emailsCarrying out day-to-day administrative tasks to keep the clinic running smoothly, including handling post, answering calls and emails, managing card transactions, processing invoices, and organising delivery notesWorking closely with clinical colleagues to ensure client reports and correspondence are completed and sent within required timeframesKey Skills / Qualifications needed for this role:Proven experience delivering exceptional, client focused customer service.Previous experience in an administrative role; experience in healthcare is desirable but not essentialStrong time management skills and flexibility - you will need to adapt quickly and support different areas throughout your shiftExcellent attention to detail, along with solid computing skills and a good understanding of Microsoft Office applicationsBenefits:Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health - from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.Joining Bupa in this role you will receive the following benefits and more:25 days holiday pa, increasing through length of service, with option to buy or sellBupa Health Trust (health insurance) as a benefit in kind24/7 Anytime HealthLine (confidential, round-the-clock service)Healthy Minds - 24/7 employee assistance programmeFamily Mental HealthLineEDF Energy discountsCompetitive pension schemeMyGymDiscounts - discounts on gym memberships and online workout programmesMortgage advice (free mortgage advice from an independent mortgage broker)My Bupa Extras - shopping discounts and cashback deals platformWhy Bupa?We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose - helping people live longer, healthier, happier lives and making a better world.We make health happen by being brave, caring and responsible in everything we do We encourage all of our people to ”Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That's why we especially encourage applications from people with diverse backgrounds and experiences.Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We'll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.At Bupa we strive to ensure all our of customers, patients and staff are safe. All employees have a duty to ensure that safeguarding children, young people and adults at risk is prioritised and acted on appropriately.Please note: We reserve the right to close this vacancy early if we receive a high volume of suitable applications. We encourage interested candidates to submit their application as soon as possible.Time Type:Full timeJob Area:AdministrationLocations:Canary WharfFree flu jabs, Additional leave, Cycle to work scheme, Gym membership, Private medical insurance, Private dental insurance, Health & wellbeing programme, Company pension, Financial planning services, Employee mentoring programme, Paid volunteer time, Referral programme