Patient Services Administrator-Ophthalmology

East and North Hertfordshire Teaching NHS Trust; Stevenage; In loco; GBP 21.000 - 27.000; Part-time

Descrizione del lavoro

East and North Hertfordshire Teaching NHS Trust in Stevenage is recruiting a Patient Services Administrator to support the Ophthalmology team across Lister Hospital, New QEII, and Hertford County Hospital. The role is part-time (31.5 hours) with flexible shift patterns including 7-3, 9-5, 10-6, and 12-8, and once-a-month Saturday cover.

You will handle clinic bookings, answer calls, provide reception cover, and verify patient demographics while using PAS and Choose and Book systems to manage

Competenze

• Experience in healthcare reception or administration preferred.
• Excellent communication and organisation skills.

Mansioni

• Booking clinics and managing appointments across multiple sites.
• Answering telephone calls and providing reception cover for clinics.
• Cashing out clinics and liaising with clinicians and staff for smooth operations.
• Confirming patient demographics and updating systems; monitoring duplicates.
• Use PAS and Choose and Book to receive referrals and support patient choice.

Conoscenze

Customer service

Telephone etiquette

Administrative skills

Descrizione del lavoro

We are recruiting for a Patient Services Administrator who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.

This is an exciting opportunity has arisen to join the Ophthalmology team here at East & North Hertfordshire NHS Trust in Stevenage, as a Patient Service Administrator.

You will be required to work cross site at Lister Hospital, New QEII Hospital in Welwyn Garden City and Hertford County Hospital.

This role has shift working pattern Part time 31.5 hours Mon, Tuesday Wednesday & Friday (our shifts are 7-3, 9-5, 10-6, 12-8) and covering cross site covers and moving to work on one Saturday a month.

The Patient Service Administrator post is a varied role working within the Bookings, Waiting List and Reception teams.

You will need to be confident dealing with members of the public in both face to face and telephone situations.

At the heart of everything we do are our core values:Include,Respect, andImprove. We encourage you to embrace these values throughout the recruitment process and in your role with us.

This involves booking clinics, answering the phone, providing reception cover for clinics.

Cashing out clinics, liaising with clinicians and other staff to ensure smooth running of the department.

Report potential concerns regarding clinic availability to the line manager, anticipating future needs to ensure demands on the Lister Treatment Centre are met.

Confirm the validity and accuracy of patient demographics and update appropriate systems.

Monitor IT systems for potential duplicate entries or related referrals and take remedial action as necessary.

Use the PAS system, Choose and Book software to receive and manage referrals, support choice offers and book appointments.

At East and North Hertfordshire Teaching NHS Trust, we are proud of the range of general and specialist services we provide and our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible and innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now.

We Run The Following Hospitals

• The Lister Hospital, Stevenage
• New Queen Elizabeth II (New QEII), Welwyn Garden City
• Hertford County, Hertford
• Mount Vernon Cancer Centre (MVCC), Northwood

We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. We continue to undergo significant transformation and our staff and patients are at the heart of delivering this ambitious agenda.

We are committed to a positive work life balance for our employees. This means that any employee is entitled to seek to work flexible working patterns and we are committed to listen and consider all requests. Such requests, of course, have to be made and considered formally, and will need to be balanced against service needs; but our starting point will always be to find ways to support making them happen.

For further details / informal visits contact: Name: Amy Valchera Job title: Ophthalmology Service Coordinator Email address: [e-mail] Telephone number: 01438288253