Patient Services & Admin Coordinator

NHS Jobs; Orpington; On-site; GBP 33,000 - 36,000; Full time

Job summary

South London and Maudsley NHS Foundation Trust is seeking a proactive call centre administrator to join the CCC team in Bromley. You will handle inbound and outbound calls from service users, parents and healthcare professionals, book appointments and manage reminders using our omni-channel platform.

You will process referrals, update EMIS records, prepare letters from templates, and compile data while upholding confidentiality.

Responsibilities

• Handle inbound calls from service users, parents and Health Care Professionals (HCPs)
• Make outbound calls to service users, parents and HCPs
• Perform call reminders for future appointments when SMS reminders are not in operation
• Use omni-channel contact centre platform
• Process referrals in line with SOPs
• Book and rearrange patient appointments
• Monitor clinic appointments and manage last-minute cancellations
• Create, review and send letters using templates for service users, partners and external organisations
• Assist with data collection as required by the service
• General administrative duties including filing and photocopying
• Ensure confidential information is stored securely
• Maintain up-to-date patient records using EMIS per Bromley Healthcare policies
• Administer caseload management per SOPs
• Understand care pathways and access points for HCPs and service users
• Report incidents and feedback via incident reporting system
• Interpret data and action reports
• Relay information accurately between service users, HCPs and colleagues
• Contact staff for urgent referrals or messages per service procedures
• Escalate potential service delivery issues per escalation pathways
• May work across Bromley Healthcare sites or support other teams within CCC

Job description

South London and Maudsley NHS Foundation Trust is seeking a proactive call centre administrator to join the CCC team in Bromley. You will handle inbound and outbound calls from service users, parents and healthcare professionals, book appointments and manage reminders using our omni-channel platform.

You will process referrals, update EMIS records, prepare letters from templates, and compile data while upholding confidentiality.