Patient Services Admin Assistant (Calls & Scheduling)

NHS Scotland; City of Edinburgh; Hybrid; GBP 21,000 - 29,000; Full time

Job summary

NHS Scotland is seeking a dedicated administrative professional to support the daily operations of Edinburgh CTAC services. The role involves acting as the first point of contact for patients, handling appointment bookings, and providing timely, accurate information in line with SOPs and FAQs.

Based at Sighthill Health Centre on a fixed-term basis until 23 August 2027, you will work both independently and as part of a team to help meet service SLAs and deadlines.

Qualifications

• Provide high-quality administrative support for the daily running of Edinburgh CTAC services.
• First point of contact for patients and manage appointments.
• Follow SOPs, approved scripts, FAQs to determine appropriate responses.

Responsibilities

• Answer telephone calls and provide guidance to patients in line with SLA.
• Manage appointment bookings, rescheduling and cancellations professionally.

Skills

Administrative skills

Communication

Customer service

Teamwork

Job description

NHS Scotland is seeking a dedicated administrative professional to support the daily operations of Edinburgh CTAC services. The role involves acting as the first point of contact for patients, handling appointment bookings, and providing timely, accurate information in line with SOPs and FAQs.

Based at Sighthill Health Centre on a fixed-term basis until 23 August 2027, you will work both independently and as part of a team to help meet service SLAs and deadlines.