Healthcare Admin Assistant — Scheduling & Patient Support

NHS Scotland; Scotland; Sur place; GBP 22 000 - 28 000; Plein temps

Résumé du poste

NHS Scotland is seeking a clerical and administrative professional on three 12-month fixed-term contracts to support CTAC and Vaccination Services, helping the team achieve objectives and meet deadlines.

The role acts as a single point of contact for booking, rescheduling and cancelling appointments, informs patients of services, and uses scripts and FAQs to determine the best response; PVG membership and UK work permissions are required.

Qualifications

• Clerical and administrative experience relevant to healthcare settings.
• Ability to follow scripts and use FAQs to determine best response.
• Good communication and organisational skills.

Responsabilités

• Undertake clerical and administrative duties to maintain CTAC and Vaccination Services operations.
• Act as single point of contact for booking, rescheduling and cancelling appointments.
• Provide patients with non-clinical information and facilitate appointments per SOPs.

Description du poste

NHS Scotland is seeking a clerical and administrative professional on three 12-month fixed-term contracts to support CTAC and Vaccination Services, helping the team achieve objectives and meet deadlines.

The role acts as a single point of contact for booking, rescheduling and cancelling appointments, informs patients of services, and uses scripts and FAQs to determine the best response; PVG membership and UK work permissions are required.