Waiting List Secretary

NHS National Services Scotland; Dundee; On-site; GBP 21,000 - 27,000; Full time

Job summary

NHS Scotland is offering an opportunity within the Planned Care Team to support the delivery of outpatient and inpatient activity and reduce elective waiting times. Based at Ninewells Hospital, the post involves managing waiting lists, booking theatre lists, and working with National Treatment Centres.

Applicants should show teamwork and strong communication in a fast-paced environment. Full details will be provided on application; mandatory Induction standards for Healthcare Support Workers in

Qualifications

• Teamworking approach and strong communication skills.
• Good organisational and problem-solving abilities.
• Understanding of elective waiting lists and booking processes (TrakCare) is desirable.

Responsibilities

• Assist with managing waiting lists and booking of theatre lists.
• Coordinate cross-border working with National Treatment Centres.
• Communicate with patients, families and hospital staff in a professional manner.
• Work across multiple specialties within Acute Services.

Skills

Teamwork

Communication skills

Problem-solving

Organisational skills

Education

Induction standards for Healthcare Support Workers in Scotland

Job description

NHS Scotland is committed to encouraging equality and diversity among our workforce and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their best. To this end, NHS Scotland welcomes applications from all sections of society.

We have an exciting opportunity for individuals to join the Planned Care Team supporting the delivery of additional Outpatient, Inpatient/Day case activity in our efforts to reduce current elective waiting times to below 52 weeks.

These posts will be based in the Planned Care Team and will work across a variety of specialties within Acute Services in the management of waiting lists, booking of theatre lists and managing the cross boundary working with National Treatment Centres. The post holders will be based in Ninewells Hospital and will require to work within several existing waiting list teams.

Applicants should have a team working approach and possess excellent communication, organisational and problem-solving skills. A sound understanding of the management of elective waiting lists, NHS Tayside Access Policy and Waiting Times Guidance and Trakcare booking processes are essential to the role.

The role requires the postholder to communicate in a professional manner with patients, their families and many different groups of hospital staff. This post can, at times, be pressurised therefore the ideal candidate would enjoy working in a challenging fast paced environment.

For further information please contact the Planned Care Programme Team via [e-mail]

You will be required to achieve the mandatory Induction standards for Healthcare Support Workers in Scotland and to comply with the Code of Conduct throughout your employment.

Hours of work: 36 hours per week.

Short-listed applicants will be contacted by email. Please check your emails regularly, including your junk / spam folder.