Patient Service Co-ordinator

Fresh Perspective Resourcing Limited; Newton-le-Willows; Hybrid; GBP 25,000 - 30,000; Full time

Benefits offered by this job

Training and Development

Birthday Off

25 Days Holiday + Bank Holidays

Hybrid Working (Fridays Only)

MediCash

PerkBox

Job summary

Fresh Perspective Resourcing Limited is hiring a Service Co-Ordinator in the UK. You will manage patient procedures, coordinate appointments and liaise with medical staff to ensure a smooth patient journey.

The role requires strong communication, empathy and organisational skills, with a proactive, detail-focused approach in a busy environment. Hybrid working with Fridays only is offered, plus benefits including training and a birthday day off.

Qualifications

• Strong customer service skills with a people-first approach and confident communication.

Responsibilities

• Coordinate patient procedures, appointments and pathways throughout their medical journey.
• Liaise with surgeons, anaesthetists, theatre teams, nurses, wards, suppliers and partners.
• Book procedures and coordinate theatre consumables, equipment, prostheses and implants.
• Ensure pre- and post-operative requirements, follow-ups and revision procedures are completed.
• Provide patients with clear communication, guidance and support, resolving queries to deliver an excellent experience.
• Manage invoicing, administration and competing priorities, finding practical solutions to keep patient pathways running smoothly.

Skills

Customer service

Communication

Organisation

Empathy

Tech savvy

Tools

Invoicing

Job description

Do you have experience working as a Service Co-Ordinator liaising between multiple departments?

Are you highly organised, being able to prioritise work and spin multiple plates?

We are looking for empathetic and excellent communicators to work within a fantastic medical company

Managing appointments both pre and post operations to ensure a seamless client journey

If you are looking for a role where you will be kept busy and no two days will be the same

Keep reading to find out more…

As a Service Co-Ordinator your responsibilities will include…

• Coordinate patient procedures, appointments and pathways throughout their medical journey.
• Liaise with surgeons, anaesthetists, theatre teams, nurses, wards, suppliers and partners.
• Book procedures and coordinate theatre consumables, equipment, prostheses and implants.
• Ensure pre- and post-operative requirements, follow-ups and revision procedures are completed.
• Provide patients with clear communication, guidance and support, resolving queries to deliver an excellent experience.
• Manage invoicing, administration and competing priorities, finding practical solutions to keep patient pathways running smoothly.

We are looking for a Service Co-Ordinator with the following skills and experience…

• Strong customer service skills with a people-first approach and confident communication.
• Proactive, quick-thinking and adaptable, with the ability to work effectively in a fast-paced environment.
• Highly organised with excellent attention to detail and the ability to prioritise workloads.
• Empathetic and resilient when handling sensitive situations and working under pressure.
• Confident with technology, numbers and basic invoicing, with the ability to learn new systems quickly.
• Positive, energetic team player who can work independently and demonstrates a strong go-getter attitude.

In return, the successful Service Co-Ordinator will receive a salary of £25,000 - £30,000, plus the following benefits…

• Training and Development
• Birthday Off
• 25 Days Holiday + Bank Holidays
• Hybrid Working (Fridays Only)
• MediCash
• PerkBox