Patient Sales Coordinator

The People Advisory; Morley; Presencial; GBP 22 000 - 30 000; Tempo integral

Resumo da oferta

Ark Dentistry is growing across Yorkshire and is seeking a commercially minded Bookings Coordinator to join its central team in Morley. The role focuses on keeping clinicians’ diaries full, following up enquiries and converting interest into booked appointments.

You’ll handle inbound enquiries across multiple sites, coordinate appointments for general, cosmetic and specialist treatments, and travel between practices to build relationships and understand site requirements, all while delivering a

Qualificações

• Confident on the phone and commercially minded

Responsabilidades

• Managing inbound patient enquiries across multiple Ark Dentistry sites
• Converting enquiries into booked consultations and appointments
• Proactively identifying and filling white space within clinicians’ diaries
• Following up patients who have enquired but haven’t yet booked
• Coordinating appointments across general, cosmetic and specialist treatments
• Working closely with Treatment Coordinators, clinicians and patient-facing teams
• Ensuring patients receive a consistent, high-quality experience from their very first enquiry
• Monitoring booking activity, conversion and diary performance
• Occasionally travelling between practices to build relationships with teams and understand individual site requirements

Conhecimentos

Phone communication

Commercial mindset

Organised

Proactive

Customer service

Descrição da oferta de emprego

The People Advisory x Ark Dentistry

Bookings Coordinator / Patient Sales Coordinator

Location: Morley, West Yorkshire | Hybrid

Working pattern: Centrally based in Morley with remote working and occasional travel across Ark Dentistry practices in Yorkshire

Salary: Competitive base salary + excellent earning potential

The People Advisory is partnering with Ark Dentistry to find a driven, commercially minded Bookings Coordinator to join their growing central team.

Ark Dentistry is a fast-growing Yorkshire dental group, and this role will play an important part in supporting that growth by helping to keep clinicians’ diaries full, ensuring patient enquiries are followed up effectively and converting interest into booked appointments.

The Role

This isn’t simply an administrative bookings position. We’re looking for someone who understands that every patient enquiry is an opportunity to deliver a brilliant experience while supporting the commercial performance of the practices.

• Managing inbound patient enquiries across multiple Ark Dentistry sites
• Converting enquiries into booked consultations and appointments
• Proactively identifying and filling white space within clinicians’ diaries
• Following up patients who have enquired but haven’t yet booked
• Coordinating appointments across general, cosmetic and specialist treatments
• Working closely with Treatment Coordinators, clinicians and patient-facing teams
• Ensuring patients receive a consistent, high-quality experience from their very first enquiry
• Monitoring booking activity, conversion and diary performance
• Occasionally travelling between practices to build relationships with teams and understand individual site requirements

Who We’re Looking For

We’re looking for someone who is confident on the phone, commercially minded, organised and naturally proactive.

You’ll ideally have experience within bookings, inbound sales, customer service, lead conversion or dental/healthcare environments.

You’ll be comfortable working towards targets and KPIs, but importantly, you’ll understand how to balance commercial performance with a genuinely patient-first approach.

Dental experience would be advantageous, but it isn’t essential for someone with the right commercial and customer-service background.

A full UK driving licence and access to a vehicle are required, as occasional travel between Ark Dentistry practices will form part of the role.

Why Ark Dentistry?

This is an opportunity to join an ambitious, growing Yorkshire dental group where you can have a genuine impact on both patient experience and business growth.

With a strong base salary, excellent earning potential, hybrid working and the opportunity to work across a growing group of practices, it’s a brilliant opportunity for someone who loves building relationships, converting enquiries and seeing busy diaries.

Interested?

The People Advisory is managing the recruitment process on behalf of Ark Dentistry.