Patient Safety Manager

First Community Health and Care; Whitburn; On-site; GBP 40,000 - 48,000; Full time

Benefits offered by this job

NHS pension

Flexible working

Training & development

Job summary

First Community Health and Care is seeking an experienced leader to head patient safety processes across the organisation, including incident management, Duty of Candour, and learning from deaths. You will work with clinical and operational leaders to promote a positive safety culture and drive continuous improvement.

The role offers the opportunity to influence practice at organisational level, provide expert advice and training on patient safety, and support delivery of quality objectives.

Qualifications

• Educated to degree or equivalent level qualification.
• Post graduate level study or equivalent knowledge and skills gained through a combination of relevant experience, study and training in patient safety.
• Evidence of training to understand systems thinking and human factors in patient safety incidents and investigations.
• Clinical qualification and / or experience.

Responsibilities

• Lead incident management, clinical alert systems, SAR processes and Duty of Candours.
• Coordinate claims, coroners requests, and learning from deaths processes.
• Provide expert advice, training and support on patient safety policies and governance.
• Promote a culture of learning and continuous improvement across services.

Skills

Verbal communication

Report writing

Data analysis

Influencing

Leadership

Education

Bachelor's degree or equivalent

Postgraduate study in patient safety

Systems thinking training

Clinical qualification/experience

Tools

Incident reporting system

Excel

PowerPoint

Job description

• This is anexciting opportunity for an experienced and motivated individual to lead keypatient safety processes, including incident management, Duty of Candour,learning from deaths, coroners' requests, claims management and patient safetyreporting.
• Working closely with clinical and operational leaders across theorganisation, you will play a pivotal role in promoting a positive safetyculture, identifying learning opportunities and supporting continuousimprovement.
• As part of a supportive and forward-thinking team, you will havethe opportunity to influence practice at an organisational level, contribute topatient safety initiatives and help to drive meaningful change.

Interviews will be held on 2 December 2026.

Main duties of the job

• Lead the organisation's patient safety processes, including incident management, Duty of Candour, learning from deaths, claims, coroners' requests and patient safety investigations.
• Analyse patient safety data and produce reports to identify trends, risks and opportunities for improvement.
• Provide expert advice, support and training to staff on patient safety policies, systems and regulatory requirements.
• Support a culture of learning and continuous improvement by ensuring lessons from incidents and complaints are shared and embedded across services.
• Line manage the Patient Safety and SARs Co-Ordinator and contribute to the delivery of the organisation's patient safety and quality objectives.

About us

First Community is a staff-owned social enterprise, ratedGood by the CQC, providing NHS community services across east Surrey and partsof West Sussex. We are looking for people who share our values: First-ratecare, First-rate people, First-rate value.

Recognised as one of the country's leading communityhealthcare employers in the 2025 NHS Staff Survey, First Community offers asupportive workplace where everyone has a voice and opportunities to developtheir full potential.

We offer: NHS terms and conditions, excellent training anddevelopment, flexible working, NHS pension, flexible retirement options, and arange of employee benefits.

If you need flexibility, please talk to us when you apply orat interview. We will consider all requests carefully and accommodate themwhere possible, depending on the role.

We welcome applications from people of all backgrounds,including Black, Asian and minority ethnic candidates, LGBTQ+ candidates, andcandidates with disabilities. We are committed to fair recruitment, includingthe consideration of reasonable adjustments.

Sustainability is central to our work as we support the NHSNet Zero ambition.

To stay safe online, only use our website to find and applyfor jobs, and only trust recruitment communications from our published contactdetails. Any job advert, recruitment communication or offer can be verifiedthrough the contact details on our website.

Job responsibilities

The post holder will be required to:

• Manage incident reporting, clinical alert systems (CAS) process, Patient Safety Incident Investigation process and Subject Access Requests (SAR).
• Co-ordinate any claims against First Community, coroners requests and inquests, learning from deaths process and Duty of Candours.
• Operate with autonomy within their areas of responsibility.

We recognise that tools like AI are becoming part of everyday life and you may choose to use them when preparing your application. We understand, as long as what you submit reflects your own experience, skills and voice. AI can be helpful for structuring or refining your answers, but it should not replace your own examples or create content that isnt based on your real experience. Our recruitment process is designed to get to know you, and we will explore your examples further at interview, so its important your application genuinely represents what you bring.

Qualifications

• Educated to degree or equivalent level qualification.
• Post graduate level study or equivalent knowledge and skills gained through a combination of relevant experience, study and training in patient safety.
• Evidence of training to understand systems thinking and human factors in patient safety incidents and investigations.
• Clinical qualification and / or experience.

Knowledge

• Knowledge of NHS clinical governance systems.
• Awareness and understanding of the Medical Examiner (ME) process.
• Knowledge and understanding of the National patient safety strategy and Patient Safety Incident Response Framework.
• Knowledge and understanding of SAR process and Information Governance.
• Knowledge and understanding of the Equalities Act 2010, including the importance of protected characteristics, and an understanding of bias in relation to discrimination and patient safety.
• Awareness and understanding of HM Coroners Inquest principles.
• Awareness and understanding of the National Patient Safety Strategy.
• Awareness and understanding of Never Events.
• Knowledge of risk management principles and practice.

Other

• Ability to work on own initiative and to manage time effectively; able to prioritise own time and work to deadlines.
• Able to self-manage administrative processes effectively to meet competing demands.
• Committed to personal and service development.
• Ability to work independently and as part of the Patient Safety and Quality Team.
• Car driver and willing to travel as required.

Skills

• Highly effective verbal communication and report writing skills. Effective problem-solving skills dealing with complex data and able to sensitively communicate across clinical and corporate teams. Ability to interpret complex, sensitive data/information to identify themes and trends to produce high-quality reports.
• Highly literate with developed analytical skills.
• Leadership and influencing skills with the ability to enthuse, motivate and involve individuals and teams: the ability to present and facilitate engaging education sessions.
• Computer literate able to use a variety of applications including: Word, Excel, PowerPoint, survey tools, relevant websites and First Community approved social media sites.

Experience

• Experience of working in patient safety and incident reporting and management.
• Experience of report writing.
• Experience of information management and governance.
• Experience of using an electronic incident reporting system as a system administrator (e.g. for producing data reports, trend analysis and not only for submitting incidents).
• Experience of working in a clinical environment.
• Experience of interpreting information.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£39,959 to £48,117 a year+5% HCAS per annum, pro rata