Patient Safety Incident Investigator

Bupa; Greater London; Hybrid; GBP 44,000; Full time

Job summary

An established industry player is seeking a Patient Safety Incident Investigator to enhance safety in nursing homes. This role involves leading investigations, engaging with patients and families, and producing detailed reports to support safer care. You will collaborate with multidisciplinary teams to drive improvements and ensure effective communication throughout the investigation process. Join a forward-thinking organization that prioritizes health and wellbeing, offering a supportive environment that values diversity and flexible working arrangements.

Benefits

25 days holiday

Bupa health insurance

Enhanced pension plan

Life insurance

Onsite gyms or local discounts

Various online discounts

Qualifications

• Professional qualifications in Health and Social Care are essential.
• Experience in resident safety investigation is desirable.

Responsibilities

• Lead incident investigations and engage with stakeholders effectively.
• Produce comprehensive reports and create actionable improvement plans.

Skills

Incident Investigation

Patient Safety Knowledge

Data Presentation

Stakeholder Management

Communication Skills

Education

Registered Nurse

NVQ Level 4/5

Job description

Job Title Patient Safety Incident Investigator

Contract: Hybrid – Mainly WFH with monthly site visits

Location: National

Contract: Fixed Term contract for 12 months

Salary: £43,598 per annum + up to 10% annual MBS bonus upon business and personal performance

Full time 37.5 hours Monday-Friday

We make health happen

Use your expertise in the field to investigate incidents and provide comprehensive reporting and analysis with key learnings to help us to deliver safer care within our nursing homes. This role will allow you to support our Lead inspector and to engage directly with our residents, families and staff members.

How you’ll help us make health happen:

• Lead and undertake incident investigations as commissioned by the Director of Risk and Governance and where necessary lead multi-disciplinary investigation teams including subject matter experts, residents, families and staff members
• To involve and engage compassionately and effectively with patients, families, staff and others affected by safety incidents as part of the investigation process
• Hold and lead on the initial de-brief call with key stakeholders and provide oversight and guidance of the investigation process in line with safety incident response frameworks
• Produce logical, well-written, accessible investigation reports with a high level of accuracy suitable for review by a wide audience, including patients and families
• Create SMART action plans addressing system and process improvements

Key Skills / Qualifications needed for this role:

• Have professional qualifications in Health and Social Care eg: Registered Nurse or NVQ Level 4/5.
• Resident Safety investigation experience is desirable
• Have a good understanding and knowledge of the Patient Safety Incident Response Framework
• Be analytical and can present data in a timely and effective manner to support business decision making
• Lead change through effective planning, stakeholder management and communication, as well as good implementation planning and delivery.
• Be a competent communicator, both verbally and written

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.

Joining Bupa in this role you will receive the following benefits and more:

• 25 days holiday, increasing through length of service, with option to buy or sell

• Bupa health insurance as a benefit in kind

• An enhanced pension plan and life insurance

• Onsite gyms or local discounts where no onsite gym available

• Various other benefits and online discounts

Why Bupa?

We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.

We encourage all of our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That’s why we especially encourage applications from people with diverse backgrounds and experiences.

Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Health Care Provider

• Industries

  Nursing Homes and Residential Care Facilities

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