Prescriptions Coordinator

Montu UK; Winnersh; On-site; GBP 21,000 - 30,000; Full time

Benefits offered by this job

25 days annual leave

5% matched pension contribution

Enhanced maternity/paternity pay

Cycle-to-work scheme

Professional development and career

Collaborative and supportive work env.

Job summary

Montu UK is seeking a Prescription Administrator to join our Operations team at Winnersh Triangle. In this busy role you will support patients, clinicians and pharmacy teams, ensuring prescriptions are managed accurately and efficiently throughout the patient journey.

You will maintain electronic patient records, respond to enquiries by phone and email, coordinate with internal and external teams, and keep patients informed about changes to their prescriptions.

Qualifications

• At least two years in an administrative, customer service or operational role.
• Experience in healthcare or regulated environments is advantageous.
• Excellent attention to detail and accurate records management.
• Strong communication and professional telephone manner.
• Confidentiality and compliance with procedures are essential.
• Proactive, adaptable and able to work independently or in a team.

Responsibilities

• Respond to patient enquiries via telephone and email with a friendly, professional service.
• Maintain accurate electronic patient records and prescription information.
• Coordinate with pharmacy and clinical teams to ensure timely prescription processing.
• Inform patients of changes or updates to their prescriptions.
• Liaise with external pharmacy partners to ensure correct receipt, dispensing and delivery.
• Support clinicians with day-to-day operational queries and onboarding activities.
• Record and escalate patient feedback, complaints, incidents and significant events.
• Collaborate with Governance and Product/Technology teams to address issues.
• Identify opportunities to improve processes and overall service.
• Maintain compliance with SOPs and mandatory training; attend required meetings.
• Offer flexibility to support shift-based working when required.

Skills

Administrative experience

Attention to detail

Healthcare environment experience

Communication skills

IT skills

Organizational skills

Confidentiality/compliance

Tools

Electronic health records systems

Job description

At Montu, every department plays an important role in delivering exceptional patient care. From our clinical and pharmacy teams to the people working behind the scenes, we all share the same goal of ensuring our patients receive the care, treatment and support they need.

As we continue to grow, we are looking for a Prescription Administrator to join our Operations team at Winnersh Triangle. This is a great opportunity for someone who thrives in a busy environment, has a keen eye for detail and enjoys working collaboratively to make a real difference.

With thousands of patients relying on our service, getting the little things right really does matter. We are looking for someone who takes pride in their work, enjoys problem-solving and wants to be part of a team that is helping to shape the future of medical cannabis in the UK.

About the Role

As a Prescription Administrator, you will play an important role in supporting our patients, clinicians and pharmacy teams, helping to ensure prescriptions are managed accurately and efficiently throughout the patient journey.

Working as part of our busy Operations team, you will be responsible for maintaining patient records, responding to enquiries, coordinating with internal and external teams and ensuring patients are kept informed about their prescriptions.

This is a varied and fast-paced role where no two days are quite the same. You will need to be organised, adaptable and comfortable managing multiple priorities while maintaining a high standard of accuracy and patient care.

What You Will Be Doing

• Responding to patient enquiries via telephone and email, providing a friendly, professional and helpful service.
• Maintaining accurate and up-to-date electronic patient records and prescription information.
• Working closely with our pharmacy and clinical teams to ensure prescriptions are processed efficiently and medication reaches patients without unnecessary delays.
• Keeping patients informed of any changes or updates relating to their prescriptions.
• Liaising with external pharmacy partners to ensure prescriptions are received, dispensed and delivered correctly.
• Supporting our clinicians with day-to-day operational queries and ensuring they have the information they need.
• Assisting with operational and clinical recruitment and onboarding activities when required.
• Recording and escalating patient feedback, complaints, incidents and significant events in line with company procedures.
• Working with our Governance team to ensure concerns are appropriately documented and addressed.
• Liaising with our Product and Technology teams to help resolve technical issues affecting patients or clinicians.
• Identifying opportunities to improve processes and working collaboratively with colleagues to make our service even better.
• Maintaining compliance with company policies, standard operating procedures and mandatory training.
• Supporting the wider team with operational activities and attending relevant meetings as required.
• Demonstrating flexibility to support shift-based working when required.

What You Will Need

• At least two years of experience in an administrative, customer service or operational role.
• Experience working in healthcare or another regulated environment would be advantageous, but is not essential.
• Excellent attention to detail and the ability to maintain accurate records.
• Strong communication skills and a confident, professional telephone manner.
• A patient-focused approach with empathy, patience and a genuine desire to help others.
• Good IT skills and the confidence to learn new systems and technology.
• Strong organisational skills with the ability to manage competing priorities in a fast-paced environment.
• An understanding of the importance of confidentiality, compliance and following established procedures.
• A proactive, adaptable attitude and the ability to work both independently and as part of a team.
• A willingness to learn, take ownership and contribute to the continued improvement of our service.

What We Offer

• Competitive salary
• 25 days annual leave, increasing to 27 days after one year and 30 days after two years, plus bank holidays
• 5% matched pension contribution
• Enhanced maternity and paternity pay
• Cycle-to-work scheme
• Opportunities for professional development and career progression
• The opportunity to be part of a rapidly growing business in an exciting and evolving area of healthcare
• A collaborative and supportive working environment where your ideas and contributions are valued

About Montu

Montu UK is a leading digital health company specialising in cannabis-based medicines (CBPMs). We are committed to transforming lives by improving access to safe, effective treatments and delivering an exceptional standard of patient care.

As we continue to grow, we are focused on building talented, passionate teams who share our commitment to improving the patient experience and making medical cannabis more accessible across the UK.

Joining Montu means becoming part of an ambitious and evolving business where you will have the opportunity to develop your career, contribute your ideas and make a meaningful difference to the patients we support.