Patient Pathway Coordinator

Epson and Stelier University Hospital NHS Foundation Trust; City Of London; On-site; GBP 21,000 - 27,000; Full time

Job summary

Epsom and St Helier University Hospital NHS Foundation Trust is seeking an administrative professional to support patient services and data entry within a busy NHS environment.

The role emphasizes accuracy in data handling, strong interpersonal communication, and the ability to prioritise tasks in a multidisciplinary team.

Qualifications

• GCSE English and Maths at grade C or above or equivalent.
• NVQ level 3 or equivalent.
• Experience with NHS IT and patient data systems.
• Knowledge of confidentiality and data protection principles.

Skills

Interpersonal skills

Prioritisation

Education

GCSE English & Maths

NVQ level 3

RSA II

ECDL

Tools

PAS

Excel

Job description

Detailed job description and main responsibilities

To Know more about the role and responsibilities, please refer the attached Job Description .

Person specification

Qualification

Essential criteria

• GCSE English and Maths at grade C or above or equivalent. NVQ level 3 or equivalent
• NVQ level 3 or equivalent

Desirable criteria

• RSA II
• ECDL.

Experience

Essential criteria

• Experience of patient administration work in a healthcare setting
• Experience of using a full range of IT/Patient data systems

Desirable criteria

• Experience of ERS
• Experience of using a full range of IT/Patient data systems - as applicable to speciality

Skills

Essential criteria

• Good interpersonal and customer care skills
• The ability to prioritise tasks effectively

Knowledge

Essential criteria

• Computer literate, with experience of using a keyboard with a high level of accuracy.
• Knowledge of NHS service provision including the pathway of care
• Thorough knowledge of healthcare administrative systems and processes
• Knowledge of databases, spreadsheets e.g. PAS, Excel or similar applications
• Knowledge of confidentiality and data protection principles
• Knowledge of health and safety
• Equality and diversity
• Knowledge of RTT principles and waiting times

Personal Attributes

Essential criteria

• Proactive, takes own initiative
• Willing to take ownership and accountability
• Team player with collegial working style and willingness to share responsibility
• Flexible, responsive approach to work.
• Committed to a "Patient/Client First" philosophy.
• Able to deal very sensitively and non-confrontationally with colleagues, patients and relatives
• Confident to work assertively with multi-disciplinary team.

Your recruitment team

The NHS South West London Recruitment Hub is your dedicated recruitment team, here to support you at every stage of the process. If you have a query, please contact us:

E: [e-mail]

Safeguarding and DBS Checks

We are committed to safeguarding children and vulnerable adults. For roles with direct access to these groups, an Enhanced Disclosure and Barring Service (DBS) check will be required. All staff are expected to understand and uphold their safeguarding responsibilities as part of their role.