Patient Pathway Navigator - Autism Spectrum Disorder

Lancashire Teaching Hospitals; Leyland; On-site; GBP 28,000 - 31,000; Part time

Job summary

Lancashire Teaching Hospitals NHS Foundation Trust in Leyland is inviting applications for an ASD Pathway Navigator within the Women and Children division. This Band 4, part-time role involves acting as a central contact for patients undergoing ASD assessments, supporting pathway delivery and signposting to local services.

You will work with Broadoaks/Ashton Health Centre teams, coordinate with clinicians, families, and community services, and help reduce delays while maintaining high standards

Qualifications

• English and Maths GCSE (Grade C/4 or above).
• Experience working with children, young people, or adults with autism or neurodevelopmental conditions.
• Experience handling sensitive or confidential information.
• Qualification in health or social care subject.

Responsibilities

• Develop and maintain effective working relationships with clinicians, managers and service users.
• Be the point of contact for signposting enquiries and facilitating communication.
• Coordinate access to support channels for parents/guardians during the ASD assessment.
• Liaise with health professionals and services as appropriate.
• Liaise with parents/guardians and other consultants' secretaries.
• Answer incoming calls using clear communication and appropriate tools.
• Provide basic telephone advice and signpost to other sources of support.
• Participate in team meetings and audits as required.
• Prioritise own workload.
• Assist in the peer review process.
• Comply with safeguarding policies and infection control procedures.
• Work within governance frameworks.

Skills

Monitoring and auditing

Microsoft Office

Excel

Clinical systems Flex/Tpro

Education

English and Maths GCSE

Health or social care qualification

Tools

Microsoft Windows

Excel

Flex/Tpro/AI dictations

Job description

We hope to be welcoming you to the Lancashire Teaching Hospitals team soon; we've shown you exactly why we're 'a great place to work', now it's time to see for yourself! Have a look at our current vacancies down below and make the first step to starting a fantastic new career. Need help with your NHS application? We've got you covered! Our brand-new step-by-step NHS Application Help Video will guide you through the process, making it easier, faster, and stress-free to apply. Additionally, you can check out our helpful Application Guide as well!

You can also look at our recruitment flipbook , an interactive brochure showcasing various entry-level roles. It includes a fun quiz to help you find the right role and links to more information about our hospitals and our fantastic staff.

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Band 4

Main area Community Paediatrics Grade Band 4 Contract Permanent Hours Part time - 15 hours per week Job ref 438-PB4528

Site Broadoaks/Ashton Health Centre Town Leyland Salary £28,392 - £31,157 per annum, pro rata Salary period Yearly Closing 01/11/2026 23:59 Interview date 11/11/2026

Job overview

An exciting opportunity has arisen to join the Women and Children division at Lancashire Teaching Hospitals Trust as an ASD Pathway Navigator.

We are seeking to recruit a highly motivated, confident and dynamic individual who will be a central point of contact for patients currently undergoing an Autism Spectrum Disorder Assessment; helping to ensure the individual needs of the patient are supported, whilst facilitating a seamless, coordinated pathway delivery, such as through escalation of requirements to relevant colleagues and supporting behaviour needs through signposting to local services.

Main duties of the job

You will work closely with the wider community paediatrics team At Broadoaks Child Development & Ashton Health Centre (clinical and administrative), as well as other key health and social care providers, to support patients who are undergoing an ASD assessment. The ASD navigator will be involved from the beginning of the pathway up to the point of diagnosis (whether ASD or not). They will maintain effective communication both with and on behalf of the patient signposting to other resources and information as defined by patient need and liaising with staff to elevate any concerns as necessary. It is envisaged that the pathway navigator may develop this role and work towards running patient based workshops to support patients on the ASD pathway.

The post holder will identify and resolve barriers to care, working flexibly and responsively to unlock bottlenecks and delays. You will therefore be required to work autonomously and have strong organisation, communication and negotiation skills, as well as commitment and compassion for patients and their quality of care and experience.

Working for our organisation

We have 10000 fantastic people working hard to deliver quality services to our patients. Whatever your role, you help look after 370,000 people inour local area & give specialist care to 1.5 million people across Lancashire & Cumbria.Working with us gives you the knowledge and sense of pride that every activity you do genuinely does make a difference to support our patients &staff, ensuring we keep thriving & delivering outstanding healthcare right across our local towns. You'll have access to varied development opportunities, learn new skills, meet fab people & do things you'd never have done. You'll learn about working in a hospital, interacting with people from all different roles to build skills & enhance your career path. You'll make an impact, be challenged to think differently, be bold & help innovate to keep improving things. Everything we do centres around patient care which means your role is pivotal and something really to be proud of.

Detailed job description and main responsibilities

• Develop and maintain effective working relationships with clinicians, managers and others within department and Trust wide service users.
• Be the point of contact for signposting enquires facilitating communication, responding to correspondence and resolving enquires.
• Coordinate access to relevant support channels to support parents/guardians during their childs assessment
• Liaise with health professionals and services as appropriate.
• Liaise with parents/guardians and other consultants secretaries.
• Answer incoming calls using good communication skills, and appropriate tools and procedures, liaising as appropriate with the clinicians when appropriate
• Provide basic telephone advice and sign-post to other sources of support
• Take an active part in Team Meetings and audits as required.
• Prioritise own workload.
• Assist in the Peer review process
• To work within safeguarding children policies and framework
• To operate within the trysts infection control policies and procedures
• To understand and work within governance frameworks

Person specification

Qualifications & Education

• English and Maths GCSE (Grade C/grade 4 or above)
• Experience working with children, young people, or adults with autism / neurodevelopmental conditions
• Experience handling sensitive or confidential information
• Qualification in health or social care subject

Knowledge and Experience

• Knowledge of NICE paediatric ASD guidelines
• A good understanding of clinical services within a hospital setting
• Knowledge of patient pathway from referral to discharge
• Experience of working with children who have ASD
• Experience of working within the NHS
• Parent/guardian of a child who has ASD

Skills and Abilities

• Experience of monitoring and auditing process of work
• Sound understanding and operational experience of Microsoft windows, Microsoft office and excel
• Understanding of clinical systems i.e Flex, Tpro, AI dictations

Thanks for taking the time to view this advert; we’re looking forward to receiving your application. You should be aware that the vacancy may close earlier than the published date if sufficient applications are received so it would be best to apply as soon as you can. We’ll contact you by e‑mail to update you on the progress of your application so please check the e‑mail account that you applied from (including spam/junk) regularly.

We are committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of race, age, disability, ethnicity, nationality, gender, gender reassignment, sexual orientation, religion or belief, marriage and civil partnership, neurodiversity or veteran status are encouraged to apply for this post. Our Statement on the Recruitment of Ex-Offenders is available Here

To support you in your application process we’ve created a What we can offer you guide that shows what you can expect when you join our hospitals. The guide includes links to our strategic aims and objectives as well as our values, development support and rewards and benefits. To help you get the best from your application we’ve also put together two guides to help you make your application the best it can be.

We recognise that the recruitment process may present barriers for some and you may need personal adjustments to enable you to participate in our recruitment process. Please make contact with the recruitment team at the earliest opportunity to ensure that measures can be put in place to enable your application for this post.

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We have added a disclaimer to our application process advising that the use of AI is monitored and if applicants have used it then they are required to declare this.

Supporting Information

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Our recruiting managers score applications based on the criteria listed in the person specification. They will be looking for evidence of how you meet these criteria. To increase your chances of securing an interview, provide examples of how you have applied your skills and knowledge in real-life situations. Share work-related successes and challenges you’ve navigated that align with the criteria. These could be from various aspects of your life, including work, education, and personal experiences.
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