Patient Pathway Coordinator Gynaecology Oncology Colposcopy

The Methodist Church in Britain; Manchester; In loco; GBP 20.000 - 26.000; Tempo pieno

Vantaggi offerti da questo lavoro

Training opportunities

Clear pathways for development

Wellbeing culture

Descrizione del lavoro

Manchester University NHS Foundation Trust is seeking a Clinic Coordinator to join the Oncology & Colposcopy administrative team. The role focuses on managing new referrals, tracking patients from referral to first appointment, and booking initial clinics with the right clinician.

Daily interactions with patients, support for Lead Pathway Coordinators, and data collection using MS software are key. Experience in outpatient booking and a customer service background is important for success.

Competenze

• GCSE Maths and English or equivalent, or completion of a relevant NHS apprenticeship.
• NVQ2 in Customer Service or Medical Administration, or evidence of continued development, or at least 2 years in an NHS Band 2 administrative role.

Mansioni

• Manage all new referrals and track patients from referral to first encounter.
• Book first appointments so the right patient is seen at the right time, place and by the right clinician.
• Act as the point of contact for administrative and clerical issues on patients' initial HSC referral and pathway of care.
• Communicate with patients daily about their care and next steps in their pathway.
• Support Lead Patient Pathway Coordinators and Cancer Pathway Navigators.
• Provide a comprehensive administrative service to Consultants and their teams.
• Liaise with staff at all levels.
• Manage changing priorities calmly and professionally to keep the service running smoothly.
• Maintain attention to detail and strong organisational skills.
• Use MS software and collect data.
• Support continuous improvement within the Oncology & Colposcopy team.

Conoscenze

Communication

Customer service

Data entry

Confidentiality

Organisational skills

NHS processes

Formazione

GCSE Maths and English

NVQ2 in Customer Service or Medical Administration

Strumenti

Excel

MS Office

HIVE

ICE referral system

Descrizione del lavoro

Manchester University NHS Foundation Trust is seeking a Clinic Coordinator to join the Oncology & Colposcopy administrative team. The role focuses on managing new referrals, tracking patients from referral to first appointment, and booking initial clinics with the right clinician.

Daily interactions with patients, support for Lead Pathway Coordinators, and data collection using MS software are key. Experience in outpatient booking and a customer service background is important for success.