Clinic Coordinator - Gynae Oncology & Colposcopy

The Methodist Church in Britain; Manchester; Sur place; GBP 20 000 - 26 000; Plein temps

Avantages offerts par ce poste

Training opportunities

Clear pathways for development

Wellbeing culture

Résumé du poste

Manchester University NHS Foundation Trust is seeking a Clinic Coordinator to join the Oncology & Colposcopy administrative team. The role focuses on managing new referrals, tracking patients from referral to first appointment, and booking initial clinics with the right clinician.

Daily interactions with patients, support for Lead Pathway Coordinators, and data collection using MS software are key. Experience in outpatient booking and a customer service background is important for success.

Qualifications

• GCSE Maths and English or equivalent, or completion of a relevant NHS apprenticeship.
• NVQ2 in Customer Service or Medical Administration, or evidence of continued development, or at least 2 years in an NHS Band 2 administrative role.

Responsabilités

• Manage all new referrals and track patients from referral to first encounter.
• Book first appointments so the right patient is seen at the right time, place and by the right clinician.
• Act as the point of contact for administrative and clerical issues on patients' initial HSC referral and pathway of care.
• Communicate with patients daily about their care and next steps in their pathway.
• Support Lead Patient Pathway Coordinators and Cancer Pathway Navigators.
• Provide a comprehensive administrative service to Consultants and their teams.
• Liaise with staff at all levels.
• Manage changing priorities calmly and professionally to keep the service running smoothly.
• Maintain attention to detail and strong organisational skills.
• Use MS software and collect data.
• Support continuous improvement within the Oncology & Colposcopy team.

Connaissances

Communication

Customer service

Data entry

Confidentiality

Organisational skills

NHS processes

Formation

GCSE Maths and English

NVQ2 in Customer Service or Medical Administration

Outils

Excel

MS Office

HIVE

ICE referral system

Description du poste

The Clinic Coordinator sits in the administrative team for the Oncology & Colposcopy service within the Gynaecology Division at Manchester University NHS Foundation Trust. The role centres on managing new referrals, tracking patients from referral to first appointment and booking those first appointments. It involves daily contact with patients about their next steps, and working with consultants, clinical teams and Cancer Pathway Navigators. Fit depends on outpatient booking experience and a customer service background.

What the job involves

• Manage all new referrals and track patients from referral to first encounter
• Book first appointments so the right patient is seen at the right time, place and by the right clinician
• Act as the point of contact for administrative and clerical issues on patients' initial HSC referral and pathway of care
• Communicate with patients daily about their care and next steps in their pathway
• Support Lead Patient Pathway Coordinators and Cancer Pathway Navigators
• Provide a comprehensive administrative service to Consultants and their teams
• Liaise with staff at all levels
• Manage changing priorities calmly and professionally to keep the service running smoothly
• Maintain attention to detail and strong organisational skills
• Use MS software and collect data
• Support continuous improvement within the Oncology & Colposcopy team

What’s required

Qualifications

• GCSE Maths and English or equivalent, or completion of a relevant NHS apprenticeship
• NVQ2 in Customer Service or Medical Administration, or evidence of continued development, or at least 2 years in an NHS Band 2 administrative role

Experience

• Customer service experience working as part of a team and alone
• Experience handling a range of information and accurate data entry
• Dealing with a range of customers including patients, clinical and managerial staff
• Handling difficult circumstances such as customer complaints
• Knowledge of outpatient booking and scheduling processes
• Previous experience of working in a relevant hospital-based role

Skills & knowledge

• Excellent verbal, written and interpersonal communication, adapting style to overcome barriers
• Basic keyboard skills and IT literacy, particularly Excel and MS software, with data collection
• Self-motivated and productive without constant supervision
• Understanding of the importance of confidentiality
• Awareness of NHS access targets and associated policies
• Understanding of clinical pathways and medical terminology

Nice to have

• ECDL or other relevant IT qualification
• NVQ3 in Customer Service or other relevant subject
• Previous experience of supervising staff
• Previous experience of managing a waiting list
• Experience using HIVE, the e-referral system and the ICE referral system
• Negotiating and influencing skills
• Knowledge of NHS terminology
• Knowledge of outpatient pathways

What’s offered

• Training opportunities identified and offered by your team manager
• Clear pathways for development
• A culture that supports wellbeing