Patient Pathway Coordinator - Admissions

Kings College Hospital; London; On-site; GBP 31,000 - 35,000; Full time

Job summary

Kings College Hospital is looking for a Patient Pathway Coordinator in Child Health. This role involves coordinating patient admissions, liaising with various stakeholders, and maintaining high standards of patient care. Ideal candidates should possess strong administrative skills and attention to detail, with experience in a healthcare setting.

Qualifications

• Experience in an administrative environment.
• Prior experience in healthcare administration or scheduling roles.
• Ability to prioritise workload effectively.

Responsibilities

• Organising inpatient and day case admissions for children.
• Liaising with consultants and parents to facilitate admissions.
• Responsibility for managing patient queries and data entry.

Skills

Attention to detail

Organisational abilities

Communication skills

Education

GCSE or equivalent with Grade C or above in English and Maths

Tools

EPIC

Job description

This post is only open to internal applicants.

Patient Pathway Coordinator - Admissions

Band 4

Main area Child Health Grade Band 4 Contract Permanent Hours Full time - 37.5 hours per week Job ref 213-CAX-7251907-A

Employer King's College Hospital NHS Foundation Trust Employer type NHS Site King's College Hospital Town London Salary £31,944 - £34,937 per annum including HCA Salary period Yearly Closing 30/06/2025 23:59

King’s College Hospital NHS Foundation Trust is one of the UK’s largest and busiest teaching Trusts with a turnover of c£1.8 billion, 1.5 million patient contacts a year and more than 15,000 staff based across 5 main sites in South East London. The Trust provides a full range of local hospital services across its different sites, and specialist services from King’s College Hospital (KCH) sites at Denmark Hill in Camberwell and at the Princess Royal University Hospital (PRUH) site in the London Borough of Bromley.

We encourage all our staff to have a healthy work/life balance. In doing so, you can apply for flexible working from the beginning of your employment. We offer a range of options which are designed to suit different circumstances and priorities in line with service requirements.

This is an exciting role working within Child Health at King's College Hospital. This role will be liaising with stakeholders and arranging admissions and procedures for children.

Main duties of the job

The successful candidate will need to have strong administration and organisational skills and be able to liaise with consultants, parents and managers at all levels.

You should have excellent attention to detail. The post holder will also have up to date knowledge of EPIC, however training will be provided.

You must be a team player and an excellent communicator, confident when dealing with internal and external stakeholders whilst maintaining a high level of customer service.

Working for our organisation

King’s College Hospital NHS Foundation Trust is one of the UK’s largest and busiest teaching Trusts with a turnover of c£1.8 billion, 1.5 million patient contacts a year and more than 15,000 staff based across South East London. The Trust provides a full range of local and specialist services across its five sites. The trust-wide strategy of Strong Roots, Global Reach is our Vision to be BOLD, Brilliant people, Outstanding care, Leaders in Research, Innovation and Education, Diversity, Equality and Inclusion at the heart of everything we do. By being person-centred, digitally-enabled, and focused on sustainability, we aim to take Team King’s to another level.

We are at a pivotal point in our history and we require individuals who are ready to join a highly professional team and make a real, lasting difference to our patients and our people.

King’s is committed to delivering Sustainable Healthcare for All via our Green Plan. In line with national Greener NHS ambitions, we have set net zero carbon targets of 2040 for our NHS Carbon Footprint and 2045 for our NHS Carbon Footprint Plus. Everyone’s contribution is required in order to meet the goals set out in our Green Plan and we encourage all staff to work responsibly, minimising their contributions to the Trust’s carbon emissions, waste and pollution wherever possible.

Detailed job description and main responsibilities

Responsible for organising the inpatient and day case admissions of patients within a highly specialised service.

Key Duties:

• Be the main point of contact for patient queries, via telephone or email.
• Ensure senior staff are aware of issues.
• Assist in initiatives, which aim to improve data quality.
• Accurately and efficiently, enter patient data on to various databases. This will require a high level of attention to detail.
• Plan in advance with senior staff in order to provide data that will meet the necessary requirements.
• Provide information on an ad hoc basis.

Service Specific Duties Responsibilities:

• Liaise with speciality admissions booking teams to support continuous improvement in understanding of patient pathway. This may involve leading on or participating in specific training sessions for staff as required.
• Responsible for the day to day management and utilisation of the Pre-assessment clinics, Theatre and Day Case lists ensuring all slots are fully utilised.
• Establish excellent levels of communication and liaison with other departments.

Person specification

Experience

• • Educated to GCSE level or equivalent, with Grade C or above in English and Maths.
• • Experience of working in a administrative environment
• • Attention to detail and strong organisational abilities.
• • Clear & effective communication skills both written and verbal
• • Ability to organise and prioritise own workload to meet deadlines/targets.
• • Prior experience in healthcare administration, medical office, or scheduling roles.
• • Understanding of Patient Access Targets
• • Proficiency in Epic, Patient tracking lists and Work-queues.

IMPORTANT

• Check your email account regularly as this is how we will communicate with you
• If you delete the job from any of your accounts, you may be prevented from accessing further communications
• To enquire about your application or inform us of any changes in your circumstances, please contact the named person on this advert
• Please provide email addresses for referees where possible
• Please review the documentation on our recruitment microsite, particularly the Trust’s criminal records checking policy
• All staff have a responsibility for safeguarding children and vulnerable adults and for ensuring they are aware of the specific duties relating to their role.
• Please note that the closing date is given as a guide. On occasion, we might close a vacancy early due to a high number of applications being received. You are advised to submit your application as early as possible to avoid disappointment.

King's College Hospital NHS Foundation Trust Annual Reports and Other Corporate Publications


King's Health Partners Academic Health Science Centre Website

King's College Hospital is part of King's Health Partners Academic Health Sciences Centre (AHSC), a pioneering collaboration between King's College London, and Guy's and St Thomas', King's College Hospital and South London and Maudsley NHS Foundation Trusts.

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This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.