Patient Pathway Coordinator

VerseOne Group; Basildon; On-site; GBP 26,000 - 31,000; Full time

Job summary

Mid and South Essex NHS Foundation Trust is seeking a Patient Pathway Coordinator for the Basildon Hospital ENT Administration Team. You will manage pathways, appointments and records to ensure a smooth patient journey, while delivering excellent customer service in a busy hospital setting.

The role requires organisational skills, NHS experience and ability to liaise with clinicians and patients. It is a full-time, permanent post with standard hours and a salary of £28,392 per annum (pro rata

Qualifications

• Educated to GCSE level or equivalent experience.
• Good knowledge of urology patient pathways.
• Experience with IT/patient data systems incl. Microsoft Office.
• NHS experience preferred.

Responsibilities

• Manage inpatient and day case waiting lists.
• Coordinate patient appointments, admissions and To Come In dates.
• Provide admin support to Consultants, Nurse Specialists and Junior Doctors.
• Maintain accurate electronic patient records and data systems.
• Deliver high standard customer service and professional communication.

Skills

Organisational skills

Customer service

Telephone handling

IT literacy

Education

GCSE level or equivalent

Tools

Microsoft Office (Outlook, Word, Excel)

EPR/EMR

Job description

Mid and South Essex NHS Foundation Trust is one of the biggest trusts in the country, following the merger of Mid Essex, Basildon and Southend hospitals in April 2020.

Main area Urology Grade Band 4 Contract Permanent Hours Full time - 37.5 hours per week (Monday to Friday; 8am - 4pm) Job ref 390-SUR-BA-8955-A

Site Basildon Town Basildon Salary £28,392 Per Annum (Pro Rata for Part Time) Salary period Yearly Closing 12/11/2026 23:59

Job overview

Are you an organised, proactive and customer-focused administrator looking for an exciting opportunity within a busy hospital team? We are seeking a Patient Pathway Coordinator to join our friendly and supportive ENT Administration Team at Basildon Hospital.

This is a key role within the service, helping to ensure patients receive a seamless and efficient experience throughout their care journey. You will be responsible for a variety of administrative duties, including managing patient pathways, answering telephone enquiries, handling patient records, coordinating appointments and providing vital support to both clinical and management teams.

As one of the first points of contact for patients, relatives and healthcare professionals, you will play an important role in delivering excellent customer service and maintaining effective communication across the department. Your attention to detail, organisational skills and ability to prioritise workload will help support the smooth running of the service and contribute to positive patient outcomes.

If you enjoy working in a fast-paced environment, thrive as part of a team and are passionate about delivering high-quality administrative support, we would love to hear from you. Join us and make a real difference to our patients' experience.

Main duties of the job

Manage inpatient and day case waiting lists, ensuring patients are booked efficiently and in line with Trust policies and national access targets.

Coordinate patient appointments, admissions and TCI (To Come In) dates, including the cancellation and re-booking of clinics, procedures and admissions as required.

Provide comprehensive administrative support to Consultants, Nurse Specialists and Junior Doctors, including diary management and clinic scheduling.

Support the smooth patient journey by delivering coordinated and patient-centred administrative processes across the speciality.

Liaise professionally with patients, relatives, NHS staff and external organisations, providing a high standard of customer service and communication.

Maintain accurate electronic patient records and data systems, ensuring information is entered promptly, accurately and in accordance with information governance requirements.

Assist clinical and operational teams in delivering safe and effective services while supporting compliance with Referral to Treatment (RTT) and other contractual performance targets.

Work effectively in a busy environment, prioritising workloads, managing frequent interruptions and ensuring the timely completion of administrative and clerical duties.

Working for our organisation

Our ambition is to deliver excellent local and specialist services, to improve the health and well being of our patients, and provide a vibrant place for staff to develop, innovate and build careers.

We aim to make the most of our skills and experiences so we can become the best we can be. As one organisation we will recruit the finest and retain more specialist staff due to more employment opportunities across our Trust.

Detailed job description and main responsibilities

For more information on this varied and rewarding role, please see the attached Job Description.
Please be aware that we reserve the right to close the vacancy early should a high number of applications be received.
Unfortunately, there is no Visa Sponsorship available for this role. Whilst we are able to employ candidates on a graduate Visa, we are unable to offer sponsorship once the graduate visa expires.

Person specification

Qualifications

• Educated to GCSE level or equivalent experience

Knowledge & Experience

• Good knowledge of speciality (Urology) specific patient pathways
• Understanding of patient priorities and performance targets
• Thorough knowledge of healthcare administrative systems and processes
• Previous administration experience
• Experience of, & skills in using a full range of IT/Patient data systems including: Microsoft Office: Outlook; Word; EXCEL, EPR/EMR
• Up to date knowledge and understanding of key access targets e.g. 18 weeks Referral
• NHS experience
• Sound knowledge of medical terminology
• Demonstrable customer service experience

Mid and South Essex NHS Foundation Trust is the only acute hospital provider in the Mid and South Essex Integrated Care System (ICS), which is a system of health and care partners working together for our local population.

Within Mid and South Essex there are 149 GP practices, operating from over 200 sites, forming 27 Primary Care Networks and one Ambulance Trust. There are also three main community and mental health service providers who work together through a community collaborative.

We collaborate with other valuable partners, including three Healthwatch organisations, nine voluntary and community sector organisations and three top tier local authorities, with seven district, borough and city councils, as well as our local universities.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.