Patient Pathway Co-ordinator | Bedfordshire Hospitals NHS Foundation Trust

Bedfordshire Hospitals NHS Foundation Trust; England; On-site; GBP 20,000 - 25,000; Full time

Job summary

A healthcare provider is seeking an Outpatient Bookings Administrator to manage outpatient appointments and coordinate schedules. Ideal candidates will have administrative experience and strong IT skills. This role is crucial for ensuring a seamless patient experience, requiring attention to detail and adherence to government guidelines. Join a dedicated team and contribute to exceptional patient care.

Qualifications

• Previous administrative/clerical experience required.
• Excellent keyboard and IT skills, proficient in database management.
• Strong organisational and communication skills are essential.

Responsibilities

• Manage outpatient appointments and clinic timetables.
• Ensure data quality and accurate patient records.
• Adhere to Government Access Targets for patients.

Skills

Organisational skills

Interpersonal skills

IT skills

Attention to detail

Tools

Patient record systems

Database management

Job description

Are you highly organised, detail-oriented, and passionate about supporting patient care through efficient administration? Join our dynamic team as an Outpatient Bookings Administrator, where your role will be pivotal in ensuring smooth and accurate coordination of outpatient services.

In this fast-paced position, you’ll manage a variety of administrative tasks that directly impact patient experience and access to care. Using the electronic Referral System (eRS), you’ll be responsible for scheduling outpatient appointments and aligning clinic timetables with precision and care.

Working in accordance with Government Access Targets, you’ll play a key role in maintaining the integrity of patient pathways. Your responsibilities will include collecting and entering essential data into computerised systems, ensuring patient records are consistently accurate and up-to-date, and coordinating clinic schedules to optimise appointment availability.

This is a fantastic opportunity for someone who thrives in a structured environment and values the importance of accurate data in delivering exceptional patient care. If you’re ready to make a meaningful impact behind the scenes, we’d love to hear from you!

Key Responsibilities:

• Accurate patient administration
• Adhere to Trust targets
• Data Quality
• To work strictly within the Government’s Access targets for patients on an 18 week pathway
• Ensure accurate coding of attendances is carried out in a timely manner

Essential Skills and Experience:

• Previous administrative/clerical experience
• Knowledge of patient record systems/databases with proven experience
• Excellent keyboard and IT skills, including experience of maintaining and administering databases
• Strong organisational skills, with the ability to meet deadlines and work independently
• Well-developed interpersonal and communication skills, with a positive and professional approach at all levels
• Dependable, with a flexible attitude to work and the ability to adapt to service needs

Desirable:

• Knowledge of the NHS 18-week Referral to Treatment (RTT) pathway
• Previous experience within healthcare services

Bedfordshire Hospitals NHS Foundation Trust provides hospital services to a growing population of around 700,000 people living across Bedfordshire and the surrounding areas across two busy hospital sites in Bedford and Luton. Both hospital sites offer key services such as A&E, Obstetrics-led Maternity and Paediatrics.

We are committed to promoting equality and diversity, and creating a culture that values differences. Please note that vacancies may close prior to the advertised closing date when sufficient number of applications have been received.