Senior Healthcare Support Worker

OUH; Oxford; Hybrid; GBP 26,000 - 27,000; Full time

Job summary

Oxford University Hospitals NHS Foundation Trust is recruiting a Senior Health Care Support Worker in the City/ South Oxfordshire area. You will join the Crisis Assessment and Response Team and Home Hospice Care Team to support patients at home, help prevent hospital admissions, and respond to urgent referrals on a 7-day rota.

A full UK driving licence is essential for this community-based role. The post is full-time (37.5 hours per week) on a 4-week rota, and the role does not offer

Qualifications

• Good General Education
• NVQ Level 2 in Care or Equivalent
• Experience in healthcare settings desirable

Responsibilities

• Join the Crisis Assessment and Response Team and Home Hospice Care Team to provide care in patients' homes.
• Support individuals in crisis or requiring end-of-life care to prevent hospital admissions.
• Respond to urgent referrals (two-hour pathway) and work across seven days.
• Follow care plans, document patient information accurately, and report changes promptly.

Skills

Care delivery

Medication administration

Record keeping

Microsoft Applications

Cultural sensitivity

Problem solving

Initiative

Communication

Education

NVQ Level 2 in Care or Equivalent

Good General Education

Job description

Main area Senior Health Care Support Worker Grade Band 3 Contract Permanent Hours Full time - 37.5 hours per week (4 week rota) Job ref 321-MRC-8230383-B3

Site Unipart House Town Oxford Salary £25,760 - £27,476 per annum/pro-rata Salary period Yearly Closing 03/11/2026 23:59

Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research.

The Trust comprises of four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.

Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community. We call thisDelivering Compassionate Excellenceand its focus is on our values of compassion, respect, learning, delivery, improvement and excellence.

Many of our recruitment programmes useValue Based Interviewingto identify those who have the skills we seek, who share our values and who are able to deliver compassionate excellence from the outset. We know that this makes a significant difference to your job satisfaction and above all the outcomes and experience of our patients and their families. For more information about our Values and Value Based Interviewing please visit www.ouh.nhs.uk/about/vision-and-values

Job overview

This post applies for City / South Oxfordshire ONLY

An exciting opportunity to join our Crisis Assessment and Response Team and Home Hospice Care Team as a Patient Support Worker has arisen. The post holder will provide care to patients who are in a crisis or required end of life care in their own homes.

Main duties of the job

The Crisis Assessment and Response team (CARe) and Home Hospice Care Team is looking for Healthcare Support Workers to join our community based team.

The CARe / Home Hospice team supports individuals in their own home, or usual place of residence with the overall goal of preventing hospital admissions and supports individuals who are in crisis or require end of life care.

The Crisis Assessment and Response team and Home Hospice Care Team, works alongside Oxford Health as part of the Urgent Community Response pathway and responds to urgent two hour referrals.

The team operates 7 days a week from 7am-10pm and our staff work a mixture of early (7am-3pm) and late (2pm-10pm) shifts, including every other weekend. All staff have a set 4 week rota. Full time (37.5hr)

As the position is community based it is essential that the post holder holds a full UK driving licence.

This post does NOT offer sponsorship.

Working for our organisation

Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research. The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.

Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community. We call this Delivering Compassionate Excellence, and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence.These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via the OUH YouTube channel .

In 2023NHS England launched its first sexual safety charter, and our Trust proudly signed it. We pledge zero tolerance for inappropriate sexual behaviour and commit to the ten core principles Oxford University Hospitals promotes a safe, respectful hiring environment. If you want to make a difference with us, come and join our team. Together, we will uphold the highest standards of care and professionalism.

Detailed job description and main responsibilities

Please see attached Job Description and Person Specification for all details on the Healthcare Support Worker role within the Crisis Assessment Response and Home Hospice Care Team.

Person specification

Training and Qualification

• Good General Education
• NVQ Level 2 in Care or Equivalent

Experience

• Working with people
• Previously worked i a healthcare setting

Skills and Abilities

• Ability to deliver hands on patient care in a hospital or home environment
• Ability to follow prescribed care plans including prescribed medication administration
• Ability to collect and record accurate patient information, and verbally report changes in condition in a precise and appropriate manner
• To be computer literate specifically in Microsoft Applications
• Ability to adapt approach and be sensitive to culture and diversity when working within a patients home environment
• Able to build on knowledge and experience
• Demonstrate problem solving approach

Personal Qualities

• Willingness to work flexibly within shift patterns including alternate weekends
• Excellent communication and interactive skills
• Good personal organisational and time management skills
• Proactive Approach
• Commitment to learning new skills / sharing skills with others
• Ability to show initiative

Other

• Full UK Driving License
• Car User with Access to Car for work purposes including Business Insurance

Sexual Safety Charter : In 2023NHS England launched its first sexual safety charter, and our Trust proudly signed it. We pledge zero tolerance for inappropriate sexual behaviour and commit to the ten core principles

Oxford University Hospital's promotes a safe, respectful hiring environment.

If you want to make a difference with us, come and join our team. Together, we will uphold the highest standards of care and professionalism.

Vacancy Closures: Please note, this vacancy may close early if a high volume of applications are received.

Visa and Immigration: Oxford University Hospitals NHS Foundation Trust is able to offer Certificates of Sponsorship for all eligible roles for a Skilled Worker Visa without exception, provided the role meets the minimum salary and skill level criteria set by the Home Office (UKVI). All eligible candidates will be considered with equal consideration at all stages of the application and recruitment process. Skilled worker: Health and Care Visa | NHS Employers / Work in the UK - GOV.UK

COVID-19: The COVID-19 vaccination remains the best way to protect yourself, your family, your colleagues and of course our patients from the virus when working in our healthcare settings. Whilst COVID-19 vaccination is not a condition of employment, we do encourage our staff to get vaccinated. If you are unvaccinated there is helpful advice and information at Oxfordshire County Council Website where you can also find out more about how to access vaccination.

Probation Period: This post is subject to a 6 month probationary period. If you currently hold a contract of employment with the Oxford University Hospitals, this will not apply. This statement does not apply to Medical staff or Executive Appointments.

Referencing: When providing employment reference details please provide correct work related email addresses so references can be sought promptly when we are looking to progress your application. Your first referee will need to be your line manager, supervisor or clinical lead from your current or most recent post or place of study. Please note that if you have previously worked for the Trust we will require a reference from your last Manager, this information is essential if your offer of employment is to be confirmed.

To note: Applicants must write their own applications. If AI tools are used, the application may be rejected as this document is crucial for assessment. This does not prevent you from seeking support via AI with applications for the purposes of any disability and/or long-term health conditions.

When using AI to help write your application, it is important to personalise it, especially your supporting statement. While AI can simplify the process, it will not fully understand the job's requirements and/or be able to showcase your skills, knowledge, and experience. Write your statement to show why you are interested in the role and how you would be a valued member of the team/OUH employee.

No unsolicited recruitment agency telephone calls or emails.

Employer certification / accreditation badges

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Application numbers

Please note that this job advertisement will close automatically once the application limit is reached, regardless of whether this occurs before the advertised closing date.

Band 5 NurseandBand 2 Healthcare Support Workerrecruitment iscentralised, meaning when you apply you will be considered fora number of rolesacross the Trust. If you have any questions please email: [e-mail] .

Vacancies with our PFI partners

Domestic / catering / porteringservices at theJohn Radcliffe Hospitalare provided byMitie.

Domestic / catering / portering / maintenance engineerservices at theChurchill HospitalandNuffield Orthopaedic Centreare provided byG4S.

Maintenance engineer services at the John Radcliffe Hospital are provided by Equans.

All meetings and interviews will be scheduled on Microsoft Teams from a verified OUH email account.
Any communication about jobs at Oxford University Hospitals will come from 'Trac', or via an ouh.nhs.uk email address.

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