Radiology Cancer Appointment Clerk

OUH; Banbury; On-site; GBP 26,000 - 27,000; Full time

Job summary

Oxford University Hospitals NHS Foundation Trust is looking for a Radiology Administration Clerk (Band 3) based at Horton General Hospital in Banbury. This permanent, full-time role involves day-to-day administration supporting radiology services and cancer pathways, booking investigations and maintaining records.

You will provide a friendly, professional service to patients and referrers, ensuring timely appointments and accurate data entry in the CRIS system, with opportunities to learn across

Qualifications

• GCSE English and Maths required.
• Computer literacy essential.
• Experience in appointment booking.
• CRIS/PACS experience.
• Experience with medical appointments processes.

Responsibilities

• Book diagnostic investigations and expedite where appropriate.
• Ensure supporting information is available and action urgent items.
• Monitor urgent requests to ensure proper processing.
• Ensure compliance with RTT/FDS targets and rebook if needed.
• Maintain accurate records in the CRIS system.
• Update patient details on CRIS/EPR and other systems.
• Rebook no-shows promptly and manage cancellations.
• Coordinate patient notes from other hospitals as required.
• Provide admin support to consultants, staff and patients.
• Respond to queries from referrers, patients and other parties.

Skills

Appointment booking

Computer literacy

CRIS experience

PACS experience

Medical appointments experience

Education

GCSE English and Maths

Tools

CRIS

PACS

Job description

Main area Radiology Administration Grade NHS AfC: Band 3 Contract Permanent Hours Full time - 37.5 hours per week (Monday to Friday) Job ref 321-CSS-8363273-B3

Site Horton General Hospital Town BANBURY Salary £25,760 - £27,476 Per annum pro rata Salary period Yearly Closing 11/11/2026 23:59

Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research.

The Trust comprises of four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.

Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community. We call thisDelivering Compassionate Excellenceand its focus is on our values of compassion, respect, learning, delivery, improvement and excellence.

Many of our recruitment programmes useValue Based Interviewingto identify those who have the skills we seek, who share our values and who are able to deliver compassionate excellence from the outset. We know that this makes a significant difference to your job satisfaction and above all the outcomes and experience of our patients and their families. For more information about our Values and Value Based Interviewing please visit www.ouh.nhs.uk/about/vision-and-values

Job overview

Are you looking for a career where you can really make a difference and at the same time learn valuable new skills?

The Radiology Cancer Appointment Clerks are the first point of contact for patients needing investigations across Oxford University Hospitals NHS Foundation Trust.

They are vital to ensure patients referred on the suspected cancer pathway receive a fast, compassionate and professional service. Meeting the NHS faster diagnosis standard (FDS) timeframe.

This role offers variety and the opportunity to learn a wide range of skills, fundamental to your career progression.

We expect candidates to be motivated, hardworking and empathetic, with a positive and professional approach to providing excellent customer service.

You will need to demonstrate enthusiasm and be open to change as the service evolves.

Main duties of the job

Support patients by booking diagnostic investigations and procedures, expediting where appropriate, in line with the cancer pathways.

Ensure supporting information is available when appropriate and monitor urgent investigation requests to ensure they are processed appropriately.

Work closely with all staff in the service to ensure compliance with the NHS Faster Diagnosis Standard (FDS) referral to treatment (RTT) targets, escalating and intervening where necessary to expedite appointments and avoid breaches.

Maintain accuracy, ensuring any relevant information is recorded in the radiology computerised system (CRIS).

Update patient details on CRIS / EPR and other Trust and departmental record systems.

Ensure patients who have not attended or cancelled their appointments are highlighted and rebooked in a timely manner.

Request and coordinate patient notes/images and results from other hospitals and organisations, where the pathway requires input from these.

Provide administrative support to Consultants, clinical staff and all patients under their care, including correspondence support and other administrative duties as required.

Act upon queries from referrers, patients and other relevant parties

Working for our organisation

Oxford University Hospitals NHS Foundation Trustis one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training, and research. Find out more here www.ouh.nhs.uk .

The Trust comprises of four hospitals - theJohn Radcliffe Hospital,Churchill HospitalandNuffield Orthopaedic Centrein Headington and theHorton General Hospitalin Banbury.

Detailed job description and main responsibilities

• Support patients by booking relevant diagnostic investigations and expediting, where appropriate, in line with the faster diagnosis standard (FDS) timeframe
• Ensure supporting information is available when appropriate and taking responsibility for actioning urgent items.
• Monitor urgent investigation requests to ensure they are processed appropriately.
• Work closely with all staff in the service to ensure compliance with 18 week referral to treatment (RTT) targets, 6 week diagnostic DM01 and 2 week cancer targets, escalating and intervening where necessary to expedite appointments and procedures to avoid breaches.
• Maintain an accurate and current filing system, ensuring any relevant information is recorded in the radiology computer system (CRIS).
• Liaise with referring teams for further information.
• Update patient details on CRIS / EPR and other Trust and departmental record systems.
• Ensure patients who have not attended or cancelled their appointments are highlighted and rebooked in a timely manner.
• Request and coordinate patient notes from other hospitals and organisations, where the pathway requires further information.
• Act upon queries from referrers, patients and other relevant parties in liaison with clinical staff. Take relevant action to provide reassurance and support to patients and their families by finding appropriate solutions to problems, which requires the ability to understand and explain basic medical procedures and terminology.

Person specification

• Good educational background (GCSE pass - English and Maths)
• Computer Literate
• Appointment booking experience
• CRIS/PACS experience
• Medical appointments experience

Sexual Safety Charter : In 2023NHS England launched its first sexual safety charter, and our Trust proudly signed it. We pledge zero tolerance for inappropriate sexual behaviour and commit tothe ten core principles

Oxford University Hospitals promotes a safe, respectful hiring environment.

If you want to make a difference with us, come and join our team. Together, we will uphold the highest standards of care and professionalism.

Visa and Immigration: Oxford University Hospitals NHS Foundation Trust is able to offer Certificates of Sponsorship for all eligible roles for a Skilled Worker Visa without exception, provided the role meets the minimum salary and skill level criteria set by the Home Office (UKVI). All eligible candidates will be considered with equal consideration at all stages of the application and recruitment process. Skilled worker: Health and Care Visa | NHS Employers / Work in the UK - GOV.UK

COVID-19: The COVID-19 vaccination remains the best way to protect yourself, your family, your colleagues and of course our patients from the virus when working in our healthcare settings. Whilst COVID-19 vaccination is not a condition of employment, we do encourage our staff to get vaccinated. If you are unvaccinated there is helpful advice and information at Oxfordshire County Council Website where you can also find out more about how to access vaccination.

Probation Period: This post is subject to a 6 month probationary period. If you currently hold a contract of employment with the Oxford University Hospitals, this will not apply. This statement does not apply to Medical staff or Executive Appointments.

Referencing: When providing employment reference details please provide correct work related email addresses so references can be sought promptly when we are looking to progress your application. Your first referee will need to be your line manager, supervisor or clinical lead from your current or most recent post or place of study. Please note that if you have previously worked for the Trust we will require a reference from your last Manager, this information is essential if your offer of employment is to be confirmed.

To note:Applicants must write their own applications. If AI tools are used, the application may be rejected as this document is crucial for assessment. This does not prevent you from seeking support via AI with applications for the purposes of any disability and/or long-term health conditions.

When using AI to help write your application, it is important to personalise it, especially your supporting statement. While AI can simplify the process, it will not fully understand the job's requirements and/or be able to showcase your skills, knowledge, and experience. Write your statement to show why you are interested in the role and how you would be a valued member of the team/OUH employee.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Vacancies with our PFI partners

Domestic / catering / portering services at the John Radcliffe Hospital are provided by Mitie.

Domestic / catering / portering / maintenance engineer services at the Churchill Hospital and Nuffield Orthopaedic Centre are provided by G4S.

Maintenance engineer services at the John Radcliffe Hospital are provided by Equans.

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