Patient Pathway Co-Ordinator

East Suffolk and North Essex NHS Foundation Trust; Colchester; In loco; GBP 22.000 - 26.000; Tempo pieno

Descrizione del lavoro

East Suffolk and North Essex NHS Foundation Trust is recruiting a Patient Pathway Co-Ordinator for the Complex Obesity Service. The role focuses on coordinating patient journeys, managing clinic bookings and responding to patient enquiries to ensure timely, efficient care.

You will support clinicians and admin staff, optimise clinic utilisation, and contribute to a positive patient experience within an NHS environment.

Competenze

• NHS experience is essential.
• Experience working with members of the public.
• Supervision/coordination of other team members.

Mansioni

• Coordinate patient journeys through the Complex Obesity Service, ensuring co-ordinated sequences of clinic appointments across pathways.
• Act as first point of contact for patient enquiries in collaboration with other admin staff.
• Arrange clinic bookings and manage appointment schedules to improve clinic utilisation and waiting list management.
• Provide reliable administrative support to clinicians and the wider multidisciplinary team.

Conoscenze

NHS experience

Public interaction

Team supervision

Formazione

NVQ level 3 in administration/secretarial or equivalent

GCSEs A to C in Maths and English

Descrizione del lavoro

East Suffolk and North Essex NHS Foundation Trust

Patient Pathway Co-Ordinator

The closing date is 15 November 2026

An exciting opportunity has arisen for a dedicated Patient Pathway Co-Ordinator to join the Complex Obesity Service, providing essential administrative support to patients, clinicians, and the wider multidisciplinary team. You will play a pivotal role in coordinating clinic bookings, managing appointment schedules, and responding to patient enquiries, ensuring patients receive a timely and efficient service. The role has been developed to improve responsiveness for patients, enhance communication, and provide dedicated support for clinicians requiring patients to be booked into specific clinics and timeslots in line with clinical need. By acting as a central point of coordination across the pathway, you will help to reduce delays, improve clinic utilisation, support waiting list management, and contribute to a positive patient experience. The role will also ensure clinical teams are able to focus on delivering high-quality patient care by providing reliable and proactive administrative support throughout the patient journey.

Main duties of the job

Consistent provision of comprehensive and efficient administrative support. To use your own initiative, managing, prioritising, planning, and organising own time. To be a Team Player working in a way that maximises own productivity within the team. To utilise the required technology/hospital systems / new technology or system (s). To co-ordinate patient journeys through the Complex Obesity Service, ensuring co-ordinated sequences of clinic appointments following defined pathways, including clinic bookings across all pathways within the service. To act as first point of contact for patient enquiries to the service in collaboration with other administrative staff within the parameters of defined service FAQs and other guidance and identifying where escalation is required for complex administrative or clinical questions. To use your own initiative, managing, prioritising, planning, and organising own time using extensive knowledge, skills and experience.

About us

We are one of the largest NHS organisation in the region, employing over 12,000 staff. We deliver care from two main hospitals in Colchester & Ipswich, six community hospitals, clinics and patient's homes. Our scale provides exciting opportunities for development, innovation, research, education and training. Talk to us about our range of flexible working opportunities, apprenticeships and staff benefits. Equality Diversity and Inclusion (EDI) is at the heart of all we do; and it forms part of ESNEFTs core activities. The Trust operates and relies on everyone treating each other with dignity and respect, to receive equitable and fair treatment in the implementation of Policies, procedures and in its practices and to foster positive work relationships. The EDI Agenda reflects the Trust values of Optimistic, Appreciative and Kind. In line with the NHS Long Term Plan and Staff Standards, we consistently strive to improve, to take the learning into Action for a better ESNEFT.

Job responsibilities

Interviews for this role are planned for Friday, 20th November 2026.

For further information about this role please contact:

Jacqueline Walker - Service Manager

[e-mail]

Working at ESNEFT

We pride ourselves on supporting our staff. We offer a wide range of training and development opportunities, as well as flexible working options. Along with supporting you to achieve your career goals we offer a generous pension scheme, unsocial hours payments (where applicable), 27 days annual leave on commencement (pro rata) and access to a range of NHS discounts. Our Staff Health and Wellbeing programme offer a variety of services.

Our philosophy is that Time Matters to everyone. Across the Trust, we concentrate on improving the things we do and removing those which cause time delays for our staff and patients.

We are investing in our commitment to Time Matters with a partnership with leading electronic patient record (EPR) supplier Epic. This digital transformation will bring what’s widely regarded as the world’s best EPR system to ESNEFT, transforming life in hospital for staff and patients.

If you are passionate about patient care and want to develop your skills and knowledge, then we want to hear from you.

To comply with UK Government regulations on sponsorship we are unable to provide sponsorship to applicants who do not meet the eligibility criteria or the salary threshold. Full guidance on sponsorship can be found Skilled Worker visa: Overview - GOV.UK

Please note that where response levels are exceptional we may close the post before the specified date, therefore early application is recommended.

If you require any information in an alternative format or have any access needs for the application process, please contact us.

Person Specification

Qualifications

• GCSEs A to C or equivalent in Maths and English.
• NVQ level 3 in administration/secretarial or equivalent experience

Experience

• NHS experience
• Experience within relevant work area
• Experience of working with members of the public
• Supervision/co-ordination of other team members

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

East Suffolk and North Essex NHS Foundation Trust