Single Point of Access Administrator

East Suffolk and North Essex NHS Foundation Trust; Colchester; In loco; GBP 22.000 - 26.000; Tempo pieno

Descrizione del lavoro

East Suffolk and North Essex NHS Foundation Trust is seeking a meticulous Single Point of Access Administrator to join the Complex Obesity Service in Colchester. You will coordinate clinic bookings, manage appointments and respond to patient enquiries, helping to improve access to care and the patient experience.

The role requires excellent communication, strong attention to detail and the ability to manage multiple priorities in a busy environment. Interviews are planned for 20th November 2026.

Competenze

• Clerical skills essential for administration tasks.
• Ability to use initiative and judgment and organise own work within a team.
• Knowledge of hospital data systems and patient confidentiality policies.

Mansioni

• Coordinate clinic bookings and appointments for the Weight Management and Complex Obesity Service SPA.
• Answer patient queries via phone and email and escalate as required.
• Process administrative touchpoints and screening for digitally excluded patients.
• Be aware of the 18 weeks RTT target and responsibilities.
• Escalate enquiries to the Coordinator/Nurse Specialist or Consultant when needed.

Conoscenze

Clerical skills

Initiative

Organisational skills

Teamwork

Hospital systems knowledge

Confidentiality

Descrizione del lavoro

East Suffolk and North Essex NHS Foundation Trust

Single Point of Access Administrator

The closing date is 15 November 2026

An exciting opportunity has arisen Single Point of Access Administrator to join our Complex Obesity Service.Working closely with clinicians and the wider multidisciplinary team, you will coordinate clinic bookings, manage appointments, respond to patient enquiries, and support the smooth running of the service. You will play an important role in ensuring patients are booked into the appropriate clinics and timeslots, helping to improve access to care and enhance the overall patient experience.We are looking for an organised and proactive individual with excellent communication skills, strong attention to detail, and the ability to manage multiple priorities in a busy environment.

Main duties of the job

Manage all electronic referrals to the Weight Management and Complex Obesity Service Single Point of Access in line with Trust policy.Process administative touchpoints on the new Weight Management and Complex Obesity Service Single Point of Access AcessScreening for digitally excluded patients referred who need postal letters and questionnairesTo be aware of the 18 weeks RRP Target and the Trust and patients responsibilties thereinDeal with patient telephone and e-mail enquiries arising from the WMCOS Single Point of Access, escalating as needed to the Co-Ordinator/Nurse Specialist or Consultant

About us

We are one of the largest NHS organisation in the region, employing over 12,000 staff. We deliver care from two main hospitals in Colchester & Ipswich, six community hospitals, clinics and patient's homes.Our scale provides exciting opportunities for development, innovation, research, education and training.Talk to us about our range of flexible working opportunities, apprenticeships and staff benefitsEquality Diversity and Inclusion (EDI) is at the heart of all we do; and it forms part of ESNEFTs core activities. The Trust operates and relies on everyone treating each other with dignity and respect, to receive equitable and fair treatment in the implementation of Policies, procedures and in its practices and to foster positive work relationships. The EDI Agenda reflects the Trust values of Optimistic, Appreciative and Kind. In line with the NHS Long Term Plan and Staff Standards, we consistently strive to improve, to take the learning into Action for a better ESNEFT.

Job responsibilities

Interviews for this role are planned for Friday, 20th November 2026.

For further information about this role please contact:

Jacqueline Walker - Service Manager

[e-mail]

Working at ESNEFT

We pride ourselves on supporting our staff. We offer a wide range of training and development opportunities, as well as flexible working options. Along with supporting you to achieve your career goals we offer a generous pension scheme, unsocial hours payments (where applicable), 27 days annual leave on commencement (pro rata) and access to a range of NHS discounts. Our Staff Health and Wellbeing programme offer a variety of services.

Our philosophy is that Time Matters to everyone. Across the Trust, we concentrate on improving the things we do and removing those which cause time delays for our staff and patients.

We are investing in our commitment to Time Matters with a partnership with leading electronic patient record (EPR) supplier Epic. This digital transformation will bring what’s widely regarded as the world’s best EPR system to ESNEFT, transforming life in hospital for staff and patients.

If you are passionate about patient care and want to develop your skills and knowledge, then we want to hear from you.

To comply with UK Government regulations on sponsorship we are unable to provide sponsorship to applicants who do not meet the eligibility criteria or the salary threshold. Full guidance on sponsorship can be found Skilled Worker visa: Overview - GOV.UK

Please note that where response levels are exceptional we may close the post before the specified date, therefore early application is recommended.

If you require any information in an alternative format or have any access needs for the application process, please contact us.

Person Specification

Qualifications

Experience

• Clerical skills
• Able to use initiative and judgment and organise own work and work within a team
• Able to learn new tasks and skills quickly and safely
• Previous knowledge of hospital work and systems
• Knowledge of computer data systems and/or
• Medway
• Knowledge of confidentiality

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

East Suffolk and North Essex NHS Foundation Trust