(**) Cardiology Diagnostic Booking Coordinator

VerseOne Group; Southend-on-Sea; On-site; GBP 23,000 - 28,000; Full time

Job summary

Mid and South Essex NHS Foundation Trust is seeking a Cardiology Diagnostic Booking Coordinator on a fixed-term 12-month contract to support the CDC team. The role requires multitasking, strong communication, and clerical/administrative experience in a hospital or NHS setting.

You will deliver high-quality front-line customer care, handle patient enquiries, and coordinate diagnostic bookings within the Cardiology service, with opportunities for continuation depending on service needs.

Qualifications

• Good general education with at least 5 GCSEs or O levels or equivalent.
• Admin NVQ level or equivalent required.
• Experience in administration within public sector or NHS is desirable.

Responsibilities

• Handle patient enquiries and book diagnostic appointments with accuracy.
• Provide comprehensive administrative support to the Cardiology service.
• Be the lead point of contact for patient complaints and queries.
• Support physiologists and the diagnostics team in clerical tasks.

Skills

Administrative experience

Microsoft Word

Microsoft Excel

NHS/public sector experience

Hospital systems (Medway, CED, ICE)

Education

GCSEs/O levels or equivalent

Admin NVQ level

Tools

Medway

CED

ICE

Job description

Mid and South Essex NHS Foundation Trust is one of the biggest trusts in the country, following the merger of Mid Essex, Basildon and Southend hospitals in April 2020.

(**) Cardiology Diagnostic Booking Coordinator

Band 3

Main area Cardiology Grade Band 3 Contract Fixed term: 12 months (from start date) Hours Full time - 37.5 hours per week Job ref 390-NR-CTC-BA-1930

Site Basildon Town Southend Salary £25,760 Per Annum (Pro Rata for Part Time) Salary period Yearly Closing 02/11/2026 23:59

Mid and South Essex NHS Foundation Trust is the onlyacute hospital provider in the Mid and South Essex Integrated Care System (ICS), which is a system of health and care partners working together for our local population.

Within Mid and South Essex there are 149 GP practices, operating from over 200 sites, forming 27 Primary Care Networks and one Ambulance Trust. There are also three main community and mental health service providers who work together through a community collaborative.

We collaborate with other valuable partners, including three Healthwatch organisations, nine voluntary and community sector organisations and three top tier local authorities, with seven district, borough and city councils, as well as our local universities.

Job overview

We are seeking the ideal candidate for a fixed term 12 month maternity leave cover in our CDC team as a Cardiology Diagnostic Booking Coordinator

Potentially this role could lead to a permanent position depending on future service needs.

Do you have the ability to multi task and have word processing and proven clerical/administrative experience? Are you a good communicator able to work within a small team using their own initiative? Then we would like to hear from you.

We are looking for a hard-working, organised individual who displays a positive attitude towards work whose key responsibilities will dealing with patient enquiries, booking diagnostic appointments and administrative tasks where accuracy is essential.

Your role will be to deliver comprehensive administrative support to the diagnostics service within the Cardiology service, providing a high standard of front line customer care and a lead point of contact for patients regarding complaints and queries, always displaying empathy and diplomacy.

If this sounds like the right role for you, this is not included here.

Main duties of the job

You will need to demonstrate good communication skills and be able to work independently in a variety of community settings.

You will need a flexible approach and the ability to work as part of a team and to use your own initiative.

You will work alongside the diagnostic booking team lead in providing effective and efficient clerical support to the Cardiology diagnostic service as part of the community diagnostic centres.

You will also provide a comprehensive administrative support service to the physiologists working within the community.

Working for our organisation

Our ambition is to deliver excellent local and specialist services, to improve the health and well being of our patients, and provide a vibrant place for staff to develop, innovate and build careers.

We aim to make the most of our skills and experiences so we can become the best we can be. As one organisation we will recruit the finest and retain more specialist staff due to more employment opportunities across our Trust

Detailed job description and main responsibilities

For full details about this varied and rewarding role, please see attached job description.

We look forward to your application.

Please be aware that we reserve the right to close this vacancy early if we receive a suitable number of applications.

Unfortunately, there is no Visa Sponsorship available for this role. Whilst we are able to employ candidates on a graduate Visa, we are unable to offer sponsorship once the graduate visa expires

Person specification

Qualifications

• Good standard of general education including at least 5 GSCES\O levels or equivalent
• Admin NVQ level

Knowledge

• Demonstrable administrative experience
• Good Knowledge of Microsoft word and Excel
• Experience of working in a public sector/NHS
• Experience of hospital systems namely Medway; CED; ICE

Please be aware as per the new Immigration guidelines we cannot sponsor candidates with a salary (full time or pro Rata) under the current minimum threshold.

Please note, the selection processes at Mid and South Essex NHS Foundation Trust are in place to ensure we recruit candidates with the right skills and values, please be advised that the use of AI in applications are monitored. We remain vigilant against candidates who misuse these tools to generate an application that doesn’t accurately reflect their skills, and you will be required to declare on your application if AI has been used before submitting your application.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.