Band 3 Patient Pathway Administrator (Fixed term)

BHR Hospitals; Romford; On-site; GBP 31,000 - 32,000; Full time

Benefits offered by this job

Flexible working opportunities

Job summary

BHRUT is seeking a Band 3 Patient Pathway Administrator for a 12-month fixed term based at Romford. The role supports the Neurology team, working with consultants and multidisciplinary staff to deliver efficient patient pathways.

Ideal candidates will have NHS administrative experience, strong communication skills, and proficiency with IT/patient administration systems. The contract is full-time, with a 37.5-hour work week, and includes pre-employment checks and flexibility for the recruitment

Qualifications

• Ability to prioritise tasks effectively.
• Knowledge of patient referral to treatment times; experience of monitoring patient pathways.

Responsibilities

• Provide high quality administrative and clerical support to the Patient Pathway Co-ordinator (PPC) team.
• Coordinate patient journey to ensure timely and effective delivery of care.

Skills

Prioritisation

Patient pathways

Tools

Patient administration systems

Job description

Band 3 Patient Pathway Administrator (Fixed term)

Band 3

Main area Neurosciences Admin Staff Grade Band 3 Contract 12 months (Fixed Term) Hours Full time - 37.5 hours per week Job ref 162-7945-MED-C

Site Across Sites Town Romford Salary £30,630 - £32,346 per annum inclusive Salary period Yearly Closing 15/11/2026 23:59

PEOPLE are at the HEART of everything we do

This video gives a flavour of what it is like to work at our Trust and why some of our staff love working here

We are seeking an enthusiastic and organised Patient Pathway Coordinator to join our Neurology team for a 12 month fixed term role. This is an excellent opportunity to support a dynamic specialty, working closely with consultants, multidisciplinary teams, and patients to deliver a high-quality administrative service.

You will have excellent communication and organisational skills, the ability to manage competing priorities, and a proactive approach to delivering efficient patient pathways. Experience using EPR (Electronic Patient Record) systems is desirable, and previous NHS administrative experience is essential.

If you enjoy working in a fast-paced environment and are committed to providing excellent support, we would love to hear from you.

Although this position is a 12 months fixed-term contract, the actual contract duration will be adjusted to account for the time taken to advertise the post, complete the hiring process, and finalise pre-employment checks. This means the contract will begin when the candidate starts the role and may be slightly shorter than 12 months.

Main duties of the job

The Patient Pathway Administrator (PPA) will be responsible for the provision of high quality professional administrative and clerical support to the Patient Pathway Co-ordinator (PPC) team within their clerical group. The co-ordination of the patient journey is a critical factor in ensuring the timely and effective delivery of care.

Working for our organisation

We're an organisation that is getting better and better and our improvements are driven by a determination to deliver care we're proud of and our patients are happy with.

They are benefitting from a new electronic patient record (we were the last acute trust in London to introduce one) and our maternity services have been rated good by the Care Quality Commission.

We operate from two main sites - KGH in Goodmayes and Queen's Hospital in Romford. We have two busy emergency departments with more than 346,000 people visiting them last year. We're campaigning to secure the £35m we need to transform the A&E at Queen's and get rid of corridor care.

We're proud of our regional Neurosciences Centre, Radiotherapy Centre and Hyper Acute Stroke Unit. We're also part of the North East London Cancer Alliance.

We run a Women's Health Hub in Ilford; an Ageing Well Centre in Hornchurch; and Community Diagnostic Centres (CDC) at Barking Community Hospital and at St George's Health and Wellbeing Hub. These CDCs are open 12 hours a day, 7 days a week.

The majority of our 8,400 staff – who come from 146 different countries - live in the three diverse London boroughs we serve and are from black, Asian and minority ethnic groups. Many can work flexibly and more than 400 of them are on our Ofsted accredited apprenticeship programmes. We're proud to be a London Living Wage employer.

Detailed job description and main responsibilities

For further information on this role, please see the attached detailed Job Description and Person Specification.

The person specification listed below is not the full specification requirements for the role. Please ensure you review the full specification on the job description prior to submitting your application.

Applicants are advised to read all the information on the advert and the supporting information before completing and submitting an application. As you complete your application please ensure you clearly demonstrate how you meet the criteria in the person specification for this post by adequately completing the supporting information section of the application form.

All new staff appointed at the Trust are subject to a probationary period.

Applications should be made online, however, queries regarding the application process, assistance with completion of the application form or if you require any adjustments (for applicants with a disability) please contact Sarah Wood Recruitment Advisor, on 01708 435000 ext: 4188. Further details regarding the post may be obtained by contacting the manager as per the contact details above.

Person specification

Skills / Abilities

• The ability to prioritise tasks effectively
• Knowledge of patient referral to treatment times; experience of monitoring patient pathways

Experience / Knowledge

• Experience of using a full range of IT/Patient administration systems
• Experience working in a similar role in a hospital/health care setting.

Personal Qualities

• Demonstrates excellent interpersonal, verbal and written communication skills.

Before you apply

Using AI
We recognise that more applicants are using artificial intelligence (AI) tools to support their job applications and welcome the responsible use of these technologies.
AI can be a useful tool to help organise your thoughts, improve the structure of your application and support your preparation. However, your application should remain an authentic and accurate reflection of your skills, experience, and knowledge.
We encourage you to review the person specification carefully and provide clear examples that demonstrate how you meet the essential criteria for the role. Any information submitted as part of your application must be accurate, truthful, and based on your experience.
Throughout our recruitment process, we value honesty, integrity, and authenticity. We want to understand what you can bring to BHRUT, so please ensure that your application reflects your own capabilities and achievements.
AI should not be used to misrepresent your skills, qualifications, and experience.

Flexible working
We welcome applications from candidates seeking flexibly working or job sharing where service needs allow.

Pre-employment checks
Please provide references from your current or most recent employer, including your line manager or supervisor. Successful applicants will also be required to complete pre-employment checks, including identity verification through TrustID and any role-specific clearances.

Certificate of Sponsorship
In line with UKVI guidance, we are unable to provide a Certificate of Sponsorship for Band 2 and Band 3 roles.

Recruitment process
We may close vacancies before the advertised closing date if we receive a high volume of applications. All communication regarding your application will be sent by email, so please check your inbox and junk folder regularly.

Inclusion
BHRUT is committed to creating an inclusive workplace and welcomes applications from all sections of the community. Applicants who declare a disability under the Equality Act 2010 or identify as a Care Leaver and choose to be considered under our Disability Confident or Care Leaver schemes will be guaranteed an interview where they meet the essential criteria.

Safeguarding
BHRUT is committed to safeguarding children and adults at risk. All employees are expected to share this commitment and follow the Trust's safeguarding policies.

Smoke-free Trust
BHRUT is a smoke-free Trust. All employees are expected to comply with our smoke-free policy.

We have a wide range of flexible, temporary and part-time opportunities.