Patient Flow Manager

NHS; Cambridge; On-site; GBP 31,000 - 38,000; Full time

Job summary

A major UK healthcare provider in Cambridge seeks a Patient Flow Manager to enhance patient flow within Children’s Services and Maternity. The successful candidate will possess exceptional organizational and communication skills, coordinate real-time bed availability information, and work effectively in a team. The role requires flexible hours, adhering to a shift rotation for effective patient management. The position offers a salary range of £31,049 to £37,796, depending on experience, within a supportive environment focused on quality care.

Benefits

Development opportunities

On-site leisure facilities

Flexible working arrangements

Reduced cost bus travel

Staff discounts on food

Qualifications

• You must demonstrate success in managing change within a multi-disciplinary team.
• Ability to interpret and present information for performance management is essential.
• Experience with bed management and knowledge of the NHS's processes is desirable.

Responsibilities

• Ensure appropriate patient placements according to care needs.
• Facilitate and enhance patient flow throughout the trust.
• Gather and analyze information to support decision-making.

Skills

Organizational skills

Interpersonal skills

Communication skills

Problem-solving skills

Computer literacy (Excel/Word/Epic)

Ability to work under pressure

Teamworking skills

Education

Good General Education

Evidence of Continuous Professional Development

Tools

Microsoft Office

Job description

Job summary

An exciting opportunity has arisen to support patient flow within Children's Services and Maternity through the seven day week.

We are seeking to appoint a well‑organised Patient Flow Manager to support within this fast‑paced environment.

You will be dedicated to delivering a high standard of care, able to demonstrate excellent interpersonal and communication skills and be willing to develop your skills and knowledge. You will also be able to coordinate and collate real time information on current and predicted bed availability and facilitate the effective use of acute Paediatric hospital and hostel wide bed capacity.

You will work independently, using your own initiative and judgement. You will have a sound and effective decision-making skills and the ability to work as part of a team.

This role is central to the flow of patients within the Division and meeting the national waiting times for the emergency department and elective patients.

Working hours are 07:30 - 20:30 Monday to Sunday on a shift rotation system to ensure adequate bed management cover for the department. You will need to have the ability to work flexibly to cover the department.

Key responsibilities

• To ensure that patients are placed in the beds most appropriate for their care needs.
• To build relationships with colleagues that support and enhance patient flow throughout the trust.
• To facilitate the patient flow through the relevant bed capacity.
• To ensure the appropriate and timely placement of elective and emergency patients, in consultation with medical/nursing staff.
• To liaise with medical, surgical, nursing and clerical staff to ensure that capacity is used effectively.
• To gather relevant and useful information from a variety of sources to inform operational and clinical decision making throughout the trust.
• To support colleagues in the achievement of key performance targets and strategic objectives.
• To ensure effective communication with fellow patient flow managers, MOTW, SCN, On Call Consultants and the Operations Centre with regard to bed capacity issues.

About us

Cambridge University Hospitals (CUH) NHS Foundation Trust comprises Addenbrooke's Hospital and the Rosie Hospital in Cambridge. With over 13,000 staff and over 1100 beds the priorities of the Trust focus on a quality service which is all about people – patients, staff and partners. Recognised as providing outstanding care to our patients and rated Good overall by the Care Quality Commissioner, is testament to the skill and dedication of the people who work here. CUH's values – Together – Safe, Kind, Excellent – are at the heart of patient care, defining the way all staff work and behave. The Trust provides accessible high-quality healthcare for the local people of Cambridge, together with specialist services, dealing with rare or complex conditions for a regional, national and international population.

CUH is committed to promoting a diverse and inclusive community – a place where we can all be ourselves. We value our differences and fully advocate and support an inclusive working environment where every individual can fulfil their potential. We want to ensure our people are truly representative of all the communities that we serve. We welcome applications for all positions in the organisation irrespective of people's age, disability, ethnicity, race, nationality, gender identity, sex, sexual orientation, religion or belief, marriage and civil partnership status, or pregnancy and maternity status or social economic background.

Details

Posted 17 December 2025

Pay scheme

Agenda for change

Band

Band 5

Salary

£31,049 to £37,796 a year p.a. pro rata

Contract

Permanent

Working pattern

Full-time, Part-time, Flexible working

Reference number

180-E-CVA344

Job locations

Addenbrookes Hospital-Division E
Hills Road
Cambridge
CB2 0QQ

Job description & responsibilities

Please see the attached Applicant Information Pack (combined Job Description and Person Specification) for key duties and responsibilities.

Due to Home Office immigration rules, a full time permanent vacancy cannot be filled by individuals on a Student visa. Therefore, please be advised that if you are a Student visa holder, we will not be able to offer you a full time permanent contract unless you have:

• applied for a Graduate visa
• or you will have successfully completed your course and have applied for a Graduate visa before the anticipated start date of your employment
• or the Trust has agreed that they will Sponsor you as a Skilled Worker and you will complete your studies within 3 months of the anticipated start date of employment

The advert will close at midnight on 23 December 2025.

Interviews are due to be held in the week commencing 5 January 2026.

Benefits to you

At Cambridge University Hospitals, we want to do all we can to support good working days. We offer development opportunities and a wide range of benefits, including on‑site leisure facilities, shopping concourse and day nurseries. Our good work programme currently includes providing reduced cost Stagecoach bus travel to and from Cambridge University Hospital site. Park and Ride bus journeys between Babraham Road and Trumpington sites are free, as is the route to and from Cambridge train station and our hospitals. We also subsidise the cost of parking on site for eligible staff.

On CUH campus, hot food is available 24/7 and at a reduced cost for colleagues. Recently we launched the first of our staff pod break spaces. Located in the Deakin Centre, we have a purpose‑created colleague‑only caf, with free tea and coffee, a break space and private outside area for colleagues to rest, refuel and recharge. Just one of the ways we are working hard to support good working days at CUH.

CUH is committed to assisting employees in achieving a good work‑life balance irrespective of role or personal circumstances. Flexible arrangements may include, but are not limited to, part‑time working, job‑share, term‑time working and flexible start and finish times.

Please note if you would like to discuss the required hours of this role further, you should approach the contact given. In some cases, alternative working hours will be considered.

We welcome applications from the Armed Forces.

Person Specification

Qualifications – Essential

• Good General Education
• Evidence of Continuous Professional Development

Qualifications – Desirable

• Management Training

Experience – Essential

• Demonstrable success in managing change and introducing new ways of working
• Experience with working in a multi-disciplinary team across departmental / service boundaries

Experience – Desirable

• Bed management experience
• NHS experience

Knowledge – Essential

• Clinical governance process
• The NHS Plan and modernisation agenda
• The importance of successful partnership working

Knowledge – Desirable

• Professional education and training
• Knowledge and understanding of Elective / Emergency NHS Targets
• Knowledge of NHS commissioning / performance monitoring process
• Payment by results / national tariffs

Skills – Essential

• Able to interpret and present information to support performance management
• Excellent communication skills including: oInter-personal skills oLiaison and negotiation skills oWriting and presentation skills
• Excellent organisational skills and an ability to problem solve
• Advising and influencing skills
• Computer literacy - Excel / Word / Epic
• Ability to prioritise work, meet tight deadlines and work independently
• Ability to work under pressure and meet deadlines
• Positive and effective team worker

Skills – Desirable

• Ability to use Microsoft Office
• Excellent numeracy skills

Additional Requirements – Essential

• The ability to understand and behave at all times, towards patients, visitors and colleagues according to the Trust values of Safe, Kind, Excellent.
• Adaptability and willingness to learn
• Able to arrange and deliver own work
• Ability to work flexible hours
• Sound understanding of confidentiality

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Cambridge University Hospital NHS Foundation Trust

Addenbrookes Hospital-Division E
Hills Road
Cambridge
CB2 0QQ

Website: https://www.cuh.nhs.uk