Patient Flow Coordinator

LLOYD'S REGISTER INTERNATIONAL; Liverpool; On-site; GBP 27,000 - 33,000; Full time

Job summary

St Marys Hospice in Cumbria is seeking a Patient Flow Co Ordinator to coordinate the patient journey from referral through admission, transfer and discharge. You will work with families, doctors and ward teams to ensure clear communication and a smooth care pathway.

The role requires excellent communication and organisational skills, IT literacy with EMIS and Excel, and a compassionate, patient-centred approach. Hours include Mon-Sat shifts.

Qualifications

• Excellent communication and organisational skills.
• IT literate, with experience using systems such as EMIS and Excel.
• Ability to manage multiple priorities.
• A compassionate, patient-centred approach.

Responsibilities

• Coordinate the patient journey from point of referral
• Communicate effectively with patients, families and multidisciplinary teams
• Maintain and track patient information using EMIS and Excel
• Support efficient admissions, transfers and discharges
• Ensure every patient and family experience is as smooth and supportive as possible
• Uphold and reflect the values of the hospice in all interactions

Skills

Communication

Organisational skills

IT literacy

Multitasking

Compassionate care

Tools

EMIS

Excel

Job description

Patient Flow Co Ordinator 0112

Location: Cumbria

Region: Ulverston

Salary: £29.660 annual salary

Application Deadline: Wednesday, September 16, 2026

We’re looking for an organised and compassionate Patient Flow Coordinator to help ensure a smooth and supportive journey for patients and their families.

In this key role, you will coordinate the patient pathway from the point of referral, working closely with families, doctors, ward teams and the discharge coordinators to ensure clear communication and seamless transitions throughout care.

Key Responsibilities

• Coordinate the patient journey from point of referral
• Communicate effectively with patients, families and multidisciplinary teams
• Maintain and track patient information using EMISandExcel
• Support efficient admissions, transfers and discharges
• Ensure every patient and family experience is as smooth and supportive as possible
• Uphold and reflect the values of the hospicein all interactions

What We’re Looking For

• Excellent communication and organisational skills
• IT literate, with experience using systems such as EMISandExcel
• Ability to manage multiple priorities
• A compassionate, patient‑centred approach

Hours

• Mon- Saturday 7:00- 15:00 or 08:00- 16:00 as suits

Make a difference by helping every patient’s journey run smoothly, with dignity and care.

Working at St. Marys Hospice

St Marys Hospice is a wonderful place to work. St Marys Hospice has a dedicated team of over 100 staff and over 300 volunteers. Working and volunteering for us could be one of the most fulfilling roles you will have, by being part of a great team and making a difference every day. Our dedicated staff help give our community the very highest standard of care.

At St. Marys Hospice we pride ourselves on our compassionate and dedicated staff who constantly go above and beyond for our patients their families and visitors.

We invest in our staff to ensure that we are compassionate, caring and professional. We value our staff and recognise their achievements.

What we do

St. Marys Hospice is a charity, providing specialist palliative, supportive and care at the end of life for people living with advancing illness, and their families. We have two main bases: the hospice building in Ulverston and the St Marys Living Well Centre in Barrow in Furness. We also provide care in the home setting and provide therapy groups within the local community.

Hospice services include a 6-8 bedded In-Patient Unit, Hospice at Home Service, Family & Bereavement Support Service and Living Well Therapies.

We are also a regional educational hub for palliative and end of life care education and part of the NW Coast Learning Collaborative. We deliver a range of education to internal staff and to the wider health and social care workforce.

Job Profile

Job Profile document