Patient Flow Co-ordinator

Shrewsbury and Telford Hospital NHS Trust; Shrewsbury; On-site; GBP 26,000 - 34,000; Full time

Job summary

The Royal Shrewsbury Emergency Department is seeking a Patient Flow Coordinator on a 1-year fixed-term contract to help manage attendances, admissions and discharges for ED patients, enabling timely diagnostics and efficient bed use.

You will work with the ED Nurse Coordinator and a multidisciplinary team to maintain a high-quality patient experience and timely care, aligned with safety standards and performance indicators.

Responsibilities

• Work with the ED coordinator to support the safe and effective flow of patients through the department in line with the 4-hour patient safety standard.
• Monitor performance in all areas, in particular minors, within the Emergency Department, including chasing diagnostic results to support clinical decision making as appropriate.
• Escalation of unnecessary delays to the relevant departments to support patient flow.
• Support performance in relation to Care Quality Indicators in particular time to initial assessment, time to treatment and total time in the department with appropriate escalation to management.

Job description

Job overview

We invite you to join us at the Emergency Department at The Royal Shrewsbury, as a Patient Flow Coordinator on a 1 year fixed term contract.

The post holder will be a member of the Emergency Department Team working directly with the ED Nurse Coordinator supporting the management of all attendances, admissions and discharges for Emergency Department patients by facilitating an efficient, effective and timely management of patient’s diagnostics, decisions and utilisation of beds and resources

Main duties of the job

We are looking for candidates that thrive in a fast paced work environment providing a high quality service resulting in an improved patient experience working alongside a multidisciplinary team.

• To work directly with the ED coordinator to support the safe and effective flow of patients through the department in line with the 4-hour patient safety standard.
• To monitor performance in all areas in particular minors, within the Emergency Department, this will include chasing diagnostic results to support clinical decision making as appropriate.
• Escalation of unnecessary delays to the relevant departments to support patient flow.
• To support performance in relation to Care Quality Indicators in particular timeto initial assessment, time to treatment and total time in the department with appropriate escalation to

Working for your organisation

Our Poppy’s Promise Commitment

We believe that compassionate care sits at the heart of everything we do. Every member of our team — clinical or non-clinical — plays a vital role in ensuring that patients, families, and colleagues are treated with dignity, empathy, and respect at all times.

We expect all staff to demonstrate compassion not only through their words, but through their actions: by listening attentively, communicating clearly and kindly, and recognising individual needs, feelings, and circumstances of those in our care.

Effective communication is central to safe and high-quality healthcare. We value colleagues who take the time to understand others, explain information in a meaningful way, and respond to concerns with patience and understanding.

By joining our team, you are committing to uphold these values — ensuring that every patient feels heard, respected, and valued, and that compassion is embedded in every interaction, every day.