Patient Financial Counselor: Compassionate Billing & Assistance

Albany Medical Center; Broadway; On-site; GBP 29,625 - 38,512; Full time

Job summary

A healthcare facility in the United Kingdom is seeking a Financial Counselor to provide exceptional customer service and financial counseling. The role includes assisting patients in understanding their financial liabilities, processing financial assistance applications, and ensuring compliance with HIPAA regulations. Candidates should have a high school diploma and customer service experience, ideally in a healthcare setting. Competitive salary offered in a supportive work environment.

Qualifications

• Strong ability to interact with patients compassionately.
• Handle sensitive health information in line with HIPAA guidelines.
• Work independently with minimal supervision.

Responsibilities

• Provide financial counseling services to patients.
• Assist patients with financial assistance applications.
• Maintain financial assistance work queues.

Skills

Customer service

Financial counseling

Proficiency in Epic and OnBase

Education

High School Graduate or equivalent

Associate of Applied Science (AAS) degree preferred

Job description

A healthcare facility in the United Kingdom is seeking a Financial Counselor to provide exceptional customer service and financial counseling. The role includes assisting patients in understanding their financial liabilities, processing financial assistance applications, and ensuring compliance with HIPAA regulations. Candidates should have a high school diploma and customer service experience, ideally in a healthcare setting. Competitive salary offered in a supportive work environment.