Patient Experience Specialist

TFP Fertility Group

Nottingham

On-site

GBP 21,000 - 26,000

Full time

3 days ago

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Benefits offered by this job

Pension scheme

27 days holiday + bank holidays

Free staff parking

Job summary

Nurture Fertility Nottingham is seeking a dedicated Patient Support Administrator to deliver outstanding customer care and efficient admin services for our patients. Join a close-knit team, handling enquiries in person, by phone and email, assisting with funding, appointments and test results, and supporting the patient journey with professionalism and empathy.

This is a full-time role with 37.5 hours weekly and rotating evening/weekend shifts.

Qualifications

Educated to a higher level with strong admin skills.
Experience handling patient or customer enquiries in person, phone or email.
Proficient with Microsoft Office and IT systems.

Responsibilities

Promptly and professionally manage initial enquiries via telephone/email within 24 hours.
Process referrals and patient records to ensure a smooth pathway.
Coordinate with satellite clinics and NHS consultants for timely information.
Explain processes to new patients and those seeking treatment.
Ensure patient records and correspondence are filed accurately.
Record appointment and invoicing information in the patient database.
Document all communications with patients in the database.
Collect payments for prepaid appointments and follow up as needed.