Fertility Patient Support Specialist

TFP Fertility Group; Oxford; On-site; GBP 21,000 - 28,000; Full time

Job summary

Oxford Fertility is seeking an energetic Patient Support/Administration assistant to join our Oxford clinic. You will be the central point for patients, staff and visitors, handling enquiries in person, by telephone and email, and supporting the patient journey through funding, appointments and test results.

You will manage records, invoicing and payments, and collaborate with NHS consultants and satellite services to provide a seamless experience.

Qualifications

• Experience in a administration role
• Experience dealing with patients/customers face-to-face and over the phone
• Proficient knowledge of Microsoft Office packages and IT skills

Responsibilities

• Handle initial enquiries via telephone/email within 24 hours.
• Process GP, consultant and self-referrals within 3 days.
• Coordinate with satellite clinics to ensure seamless patient pathways.
• Explain processes to new patients and those seeking treatment.
• Ensure patient records and correspondence are filed correctly.
• Record and invoice appointments; ensure payments are collected in advance when required.
• Scan and allocate patient notes, invoices and paperwork into the system.
• Maintain the patient database and ensure documentation of communications.

Skills

Customer service

Administration

Communication skills

Time management

Keyboard/IT skills

Education

Higher Level

Tools

Microsoft Office

Job description

Oxford Fertility is seeking an energetic Patient Support/Administration assistant to join our Oxford clinic. You will be the central point for patients, staff and visitors, handling enquiries in person, by telephone and email, and supporting the patient journey through funding, appointments and test results.

You will manage records, invoicing and payments, and collaborate with NHS consultants and satellite services to provide a seamless experience.