Patient Co-ordinator

Allscreens Nationwide Ltd; Clevedon; On-site; GBP 21,000 - 25,000; Full time

Job summary

University Hospitals Bristol and Weston NHS Foundation Trust is seeking a patient services assistant to handle enquiries and direct patients to the right service or clinician. You will support appointment booking, answer incoming calls, and maintain accurate records with courtesy and efficiency.

In this role you will operate our telephone hub and reception, create and update patient records, scan letters, and ensure data quality in line with GDPR, DPA and information governance policies.

Responsibilities

• Assist patients' enquiries and direct them to the most appropriate service or healthcare professional.
• Work in our telephone hub as the first contact for patient enquiries and appointment booking requests.
• Make appointments by telephone and at the reception desk using a computerised system.
• Letter scanning and filing; handle clerical changes of address and completion of forms.
• Create and maintain new patient records; control all patient files and related admin to required quality standards.
• Maintain accurate records in line with information governance, GDPR and DPA regulations.
• Proactively communicate relevant information between patients and their healthcare professionals.

Job description

To assist patient with their enquiries so as to be able to direct them to the most appropriate service or healthcare professional in order to meet their needs in a courteous, efficient and effective way. Managing the expectations of patients, their carers or guardians to provide a high standard of patient focused service. The post-holder will pro-actively communicate relevant information between patients and their healthcare professional. The succesful candidate will be responsible for: Working in our telephone hub, being the first contact to our patient enquiries and appointment booking requests. Making of appointments by telephone and at the reception desk, using a computerised system. Letter scanning and filing, dealing with clerical patient changes of address, completion of forms etc. as required. Checking and completing tasks as appropriate. Creating of new patient records. Controlling all patient files and related admin to required quality standards and in line with information governance, GDPR and DPA regulations. Maintaining accurate records. Due to the high volume of applications we receive, we regret that we are only able to contact candidates who are shortlisted for the next stage of the selection process. We would like to thank all applicants for their interest in joining our team and for the time and effort invested in the recruitment process.

University Hospitals Bristol and Weston NHS Foundation Trust