Patient Experience Booking Coordinator

Allscreens Nationwide Ltd; Leicester; On-site; GBP 20,000 - 24,000; Full time

Job summary

University Hospitals of Leicester NHS Trust is seeking a Booking Centre Operative to support patients from the moment they first contact the service. The role focuses on handling telephone calls, directing enquiries, and accurately recording patient details when booking appointments, with a strong emphasis on courteous communication and efficient call handling.

Successful candidates will bring experience in patient or customer service, solid IT skills, and a proactive, detail-oriented approach.

Qualifications

• Experience in patient or customer service.
• Strong communication and organisational skills.
• Willingness to help and maintain high patient care standards.

Responsibilities

• Answer all telephone calls in a prompt, clear and friendly manner.
• Transfer calls efficiently and respond to patient enquiries.
• Ensure patient details are captured accurately when booking appointments.
• Make outbound calls to support patients to attend their appointments.
• Cancel and rebook appointments as needed.
• Act as central point of enquiry for GPs, Secretaries, Admin staff, other hospitals and patients.

Skills

Customer service

Communication skills

Organised

Attention to detail

IT skills

Call handling

Tools

Accurx

Job description

University Hospitals of Leicester NHS Trust is seeking a Booking Centre Operative to support patients from the moment they first contact the service. The role focuses on handling telephone calls, directing enquiries, and accurately recording patient details when booking appointments, with a strong emphasis on courteous communication and efficient call handling.

Successful candidates will bring experience in patient or customer service, solid IT skills, and a proactive, detail-oriented approach.