Patient Experience & Appointment Coordinator

Allscreens Nationwide Ltd; England; On-site; GBP 21,000 - 26,000; Full time

Job summary

University Hospitals Bristol and Weston NHS Foundation Trust is seeking an administrative receptionist to support patient enquiries and appointment bookings. The role involves working in a busy telephone hub, directing patients to appropriate services and healthcare professionals with courteous and efficient service.

You will manage appointment bookings, filing, address changes, form completion, and ensure accurate patient records within information governance, GDPR, and DPA guidelines.

Responsibilities

• Working in our telephone hub, being the first contact to our patient enquiries and appointment booking requests.
• Making of appointments by telephone and at the reception desk, using a computerised system.
• Letter scanning and filing, dealing with clerical patient changes of address, completion of forms etc.
• Checking and completing tasks as appropriate. Creating of new patient records. Controlling all patient files and related admin to required quality standards.

Job description

University Hospitals Bristol and Weston NHS Foundation Trust is seeking an administrative receptionist to support patient enquiries and appointment bookings. The role involves working in a busy telephone hub, directing patients to appropriate services and healthcare professionals with courteous and efficient service.

You will manage appointment bookings, filing, address changes, form completion, and ensure accurate patient records within information governance, GDPR, and DPA guidelines.