PALS Lead: Patient Experience & Service Improvement
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Job summary
The Leeds Teaching Hospitals NHS Trust is seeking a PALS Manager to lead the Patient Advice & Liaison Service across the organisation, ensuring swift resolution of concerns and strong patient voice in quality improvement.
You will manage a PALS team, collaborate with CSU colleagues and Lead Nurse, and work with internal and external partners to drive improvements while reporting on performance and maintaining a focus on compassionate, patient-centred care.
Job description
The Leeds Teaching Hospitals NHS Trust is seeking a PALS Manager to lead the Patient Advice & Liaison Service across the organisation, ensuring swift resolution of concerns and strong patient voice in quality improvement.
You will manage a PALS team, collaborate with CSU colleagues and Lead Nurse, and work with internal and external partners to drive improvements while reporting on performance and maintaining a focus on compassionate, patient-centred care.
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