PALS Program Lead - Patient Experience & Service Improvement

NHS; Leeds; On-site; GBP 42,000 - 54,000; Full time

Job summary

The Leeds Teaching Hospitals NHS Trust is seeking a PALS Manager to lead the Patient Advice & Liaison Service across the organisation, ensuring responsive handling of patient concerns and driving improvements in experience and service delivery.

You will provide leadership to the PALS team, collaborate with CSU teams, and build strong relationships with internal and external stakeholders, including other NHS providers and the Parliamentary and Health Service Ombudsman to support quality

Qualifications

• Well-developed communication skills, empathetic, objective, and able to work within established systems and processes.
• Able to manage change and deliver service improvement initiatives.
• Emotional resilience and maturity due to demanding and upsetting work.

Responsibilities

• Lead the PALS team and oversee operational delivery of the service across the organisation.
• Respond effectively to the needs and concerns of patients, families, carers and the public.
• Drive improvements in patient experience and service delivery; ensure patient voice informs quality improvement.

Job description

The Leeds Teaching Hospitals NHS Trust is seeking a PALS Manager to lead the Patient Advice & Liaison Service across the organisation, ensuring responsive handling of patient concerns and driving improvements in experience and service delivery.

You will provide leadership to the PALS team, collaborate with CSU teams, and build strong relationships with internal and external stakeholders, including other NHS providers and the Parliamentary and Health Service Ombudsman to support quality