Patient Experience & Involvement Manager

The Methodist Church in Britain; Manchester; Vor Ort; GBP 40.000 - 65.000; Vollzeit

Zusammenfassung

The Christie NHS Foundation Trust is seeking a skilled leader to head the Patient and Public Involvement Programme within the Quality & Standards Directorate in Manchester. You will turn patient feedback from surveys, complaints and compliments into service improvements and support volunteers and patient groups.

With degree-level or equivalent experience, you will facilitate co-production, manage governance reporting, and collaborate with Healthwatch and cancer charities to improve patient

Qualifikationen

• Degree level or equivalent experience required.
• Postgraduate qualification or equivalent experience desirable.
• Experience delivering patient engagement or involvement programmes.
• Facilitating focus groups, workshops or co-production events.
• Analysing patient feedback and producing reports.
• Supporting service improvement using patient insight.

Aufgaben

• Lead the Trust's Patient and Public Involvement Programme, including its development, delivery and evaluation.
• Develop and support patient partnership groups, patient panels and patient representative networks.
• Recruit, induct, train and support patient representatives, partners and volunteers.
• Promote co-production and help teams involve patients in service redesign and quality improvement.
• Ensure involvement reflects diverse communities and supports equality of access.
• Manage patient experience programmes including surveys and feedback; develop insights.

Kenntnisse

Influencing practice

Analytical skills

Stakeholder liaison

Presentation & coaching

PPI methodologies

Ausbildung

Degree level or equivalent experience

Postgraduate qualification or equivalent experience

Jobbeschreibung

This post in the Quality & Standards Directorate at The Christie NHS Foundation Trust leads patient and public involvement across the whole organisation. The postholder runs the involvement programme, supports patient groups and volunteers, and turns feedback from surveys, complaints and compliments into service improvement. The work combines strategic programme leadership with hands‑on delivery, including governance reporting and close links with Healthwatch and cancer charities. Degree level or equivalent experience is required, along with a record of co‑production and facilitation.

What the job involves

• Lead the Trust's Patient and Public Involvement Programme, including its development, delivery and evaluation
• Develop and support patient partnership groups, patient panels and patient representative networks
• Recruit, induct, train and support patient representatives, partners and volunteers
• Promote co‑production and help teams involve patients in service redesign and quality improvement
• Ensure involvement reflects the diverse communities served and supports equality of access and representation
• Manage Trust‑wide patient experience programmes including the Friends and Family Test, national surveys and local feedback, and develop new ways of gathering insight
• Analyse patient experience information from feedback, compliments, complaints themes and involvement activity
• Produce reports, dashboards and presentations for committees and governance forums, and identify emerging themes
• Support clinical and operational teams to use feedback for measurable improvement, facilitate experience‑based co‑design, and work with Quality Improvement, Patient Safety and Clinical Effectiveness teams
• Liaise with patients and relatives, respond to feedback and escalat[e] at short notice
• Draft responses to complex or sensitive issues
• Provide professional leadership, keep up with national policy, support Trust policy development, represent the Trust at networks and deliver staff training

Qualifications

• Degree level or equivalent experience
• Postgraduate qualification or equivalent experience

Experience

• Developing and delivering patient engagement or involvement programmes
• Facilitating focus groups, workshops or co‑production events
• Analysing patient feedback and producing reports
• Supporting service improvement using patient insight
• Building effective relationships with clinical and operational teams

Skills & knowledge

• Influencing practice to support Trust policy and service development
• Analytical and judgement skills when information is complex or conflicting
• Liaising with internal and external stakeholders such as Healthwatch, CQC, ICB and voluntary organisations
• Strong presentation, training and coaching skills for a wide audience
• Knowledge of patient and public involvement methodologies

Other

• Working to national and local policies and procedures
• Handling sensitive and contentious issues with confidentiality and discretion
• Managing time and re‑prioritising work under pressure
• Demonstrating the organisation's values and behaviours

Nice to have

• Quality Improvement qualification
• Facilitation or engagement qualification
• Experience of working in the NHS
• Basic knowledge of patient and public involvement methods, including focus groups and discovery interviews
• Experience of supervising staff
• Experience of volunteer or stakeholder management
• Recognised patient and public involvement training or courses
• Knowledge of NHS patient and public involvement and patient partnership programmes