Patient Experience Coordinator

Cobalt; Warmley; On-site; GBP 18,000 - 21,000; Part time

Job summary

Cobalt Medical Charity is seeking a receptionist to be the friendly face of our clinics and imaging services. You will greet patients, manage the arrival process, book and adjust appointments, process payments, and support clinicians with administrative tasks.

This 30-hour per week role operates on a rotational shift pattern across the week, including regular Saturdays. A Saturday-only option may also be available, with a focus on delivering excellent patient care.

Qualifications

• Excellent verbal and written communication skills.
• Excellent interpersonal skills, with the ability to communicate confidently and effectively and manage challenging situations calmly and professionally.
• Confident IT skills using systems and software effectively.
• Ability to handle sensitive and highly confidential information appropriately with discretion.
• Provide clear and accurate advice, information and guidance to patients, carers and relatives regarding appointments.

Responsibilities

• Welcome patients and visitors as the first point of contact.
• Manage appointments and enquiries, and process payments.
• Maintain accurate records and provide administrative support to clinicians and colleagues.
• Support visiting clinicians and coordinate with healthcare teams across the charity.

Skills

Verbal communication

Written communication

Interpersonal skills

IT skills

Discretion

Customer service

Education

GCSE English

GCSE Maths

Job description

Cobalt Medical Charity is seeking a receptionist to be the friendly face of our clinics and imaging services. You will greet patients, manage the arrival process, book and adjust appointments, process payments, and support clinicians with administrative tasks.

This 30-hour per week role operates on a rotational shift pattern across the week, including regular Saturdays. A Saturday-only option may also be available, with a focus on delivering excellent patient care.