Patient Contact Centre Advisor – Elevate Patient Care

Spire Healthcare Group; Cardiff; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

35 days annual leave

Pension plan

Spire for you discount platform

Free car park

Free DBS

Private medical insurance

Life assurance

Job summary

Spire Healthcare Group is seeking a Patient Contact Centre Advisor based in Cardiff. You will ensure efficient patient bookings and a responsive support experience, handling high call volumes while maintaining clinic diaries and coordinating referrals and appointment letters.

The role emphasizes strong PC literacy, excellent communication, and the ability to work under pressure within a patient-focused team. This position is based at our Patient Support Centre in St Mellons, Cardiff.

Qualifications

• Demonstrable literacy and numeracy skills.
• Experience in a fast-paced office/customer service environment.
• Ability to work under pressure and meet deadlines.

Responsibilities

• Provide and maintain an efficient bookings system for outpatients using SAP.
• Manage telephone lines effectively and promptly.
• Maintain an accurate diary for all outpatient clinics; arrange appointments and changes.
• Process patient referral letters and related documentation; confirm details with patients/consultants.
• Respond to enquiries from patients and clinicians in a timely, courteous manner.
• Demonstrate excellent interpersonal and communication skills and team collaboration.

Skills

Customer service

Telephone handling

Booking system

PC literacy

Tools

SAP

Job description

Spire Healthcare Group is seeking a Patient Contact Centre Advisor based in Cardiff. You will ensure efficient patient bookings and a responsive support experience, handling high call volumes while maintaining clinic diaries and coordinating referrals and appointment letters.

The role emphasizes strong PC literacy, excellent communication, and the ability to work under pressure within a patient-focused team. This position is based at our Patient Support Centre in St Mellons, Cardiff.