Booking Centre Operative

University Hospitals of Leicester NHS Trust; Leicester; On-site; GBP 21,000 - 25,000; Full time

Job summary

University Hospitals of Leicester NHS Trust is seeking Booking Centre Operatives to help shape the patient journey. Experience in patient or customer service, strong communication, and an organised, helpful approach are essential.

You will answer calls, transfer, respond to enquiries, book appointments, coordinate with GP tests, and support a team focused on high quality patient care and continuous service improvement.

Qualifications

• Experience in patient or customer service.
• Strong communication and IT skills.
• Organised and helpful with a positive attitude.
• Call centre experience is an advantage.

Responsibilities

• Answering all telephone calls promptly, clearly and friendly.
• Transferring calls efficiently.
• Responding to patient enquiries.
• Ensuring patient details are captured accurately when booking appointments.
• Making outbound calls to support patients to attend their appointments.
• Cancelling and rebooking appointments.

Skills

Customer service

Telephone handling

Organised

Communication skills

Tools

Accurx

Job description

At University Hospitals of Leicester, our Booking Centre Operatives are essential in shaping the beginning of our patient's journey. We're looking for someone with experience in patient or customer service, with strong communication skills, an organised approach & willingness to help, who will bring a positive dynamic to our team. As part of our team, you'll make sure every patient receives a great experience from the get go, creating a positive impression at every opportunity.

• Answering all telephone calls in a prompt, clear and friendly manner
• Transferring calls efficiently
• Responding to patient enquiries
• Ensuring patient details are captured accurately when booking appointments

Join our team and you'll discover why at University Hospitals of Leicester, we pride ourselves on providing the foundation for exciting, long-term careers. We'll continue to develop and expand your knowledge of Various Specialties to enable you to support with all customer enquiries, ensuring the highest levels of patient care are maintained.

• Answering all patient incoming calls to the Booking Centre.
• Dealing with patient written queries via Accurx.
• Making outbound calls to support patients to attend their appointments.
• Make appointments for GP blood tests.
• Point of contact for various specialties in UHL.
• Cancelling and rebooking appointments.

If you have a passion for helping people, strong IT skills and an eye for detail, this may be the role for you. Call centre experience is an advantage.

Our new strategy, developed with the support and feedback of colleagues, patients, and partners, is our compass for the next seven years (2023-2030).

We have four primary goals:

• high-quality care for all,
• being a great place to work,
• partnerships for impact, and
• research and education excellence

And we will embed health equality in all we do - taking active steps to reduce the avoidable differences in healthcare that some people face, working in partnership with communities. Our strategy is underpinned by new values and we will work to ensure they are an everyday reality for all:

• we are compassionate,
• we are proud,
• we are inclusive, and
• we are one team

This is an exciting moment as we look to the future with clarity on what we already do well and where we need to focus our energies to make an even bigger difference for the people we serve.

About the University Hospitals of Leicester NHS Trust: https://www.uhleicester.nhs.uk