Patient Experience Admin & Feedback Support

Cardiff and Vale University Health Board; City of Westminster; On-site; GBP 22,000 - 26,000; Full time

Benefits offered by this job

Career development

Flexible working

Wellbeing

Cycle to Work

Season ticket loan

Onsite leisure facilities

Job summary

Imperial College Healthcare NHS Trust is seeking an administration assistant to support the user insights and experience design team. You will help manage patient feedback systems, including the NHS Friends and Family Test, and provide essential administrative support to ensure smooth team operations.

You will engage with wards, departments, and staff to collect, enter and audit data, ensuring timely reporting and high-quality service.

Qualifications

• GCSE English & Maths or equivalent.
• NVQ Level 2 in Business Administration.
• Experience working with the public in a customer oriented environment.
• Previous experience of working in Healthcare Environment.
• Computer literate.

Responsibilities

• Liaise with wards/departments to map patient experience data.
• Visit wards and departments to resolve simple technical issues and upload data.
• Enter paper surveys onto the patient feedback database system.
• Ensure data is accurately entered and meeting reporting deadlines.
• Check and audit paper surveys monthly.
• Greet patients/clients and visitors in a polite and respectful manner.
• Provide staff with a helpful and courteous support service.
• Active input in review of work instructions/protocols for the department.
• Provide cover for colleagues as appropriate.
• Comply with SOPs and work practices.

Skills

Customer service

Data entry

Microsoft Office

Administrative support

Communication skills

English proficiency

Education

GCSE English & Maths

NVQ Level 2 in Business Administration

Tools

Microsoft Office

Job description

Imperial College Healthcare NHS Trust is seeking an administration assistant to support the user insights and experience design team. You will help manage patient feedback systems, including the NHS Friends and Family Test, and provide essential administrative support to ensure smooth team operations.

You will engage with wards, departments, and staff to collect, enter and audit data, ensuring timely reporting and high-quality service.