User experience administration support

Imperial College Healthcare NHS; City Of London; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Career development

Flexible working

Wellbeing

Staff recognition scheme

Cycle to Work

Car lease schemes

Season ticket loan

Membership options for onsite leisure

Job summary

Imperial College Healthcare NHS is seeking an efficient administration assistant to support the user insights and experience design team, focusing on managing patient feedback systems including the NHS Friends and Family Test survey.

You will provide essential administrative support to ensure smooth team operations, help patients to give feedback, and contribute to improving how feedback is collected and acted upon across locations.

Qualifications

• Experience providing administrative support in a busy environment.
• Accurate data entry and ability to meet reporting deadlines.
• Excellent communication with patients and wards.

Responsibilities

• Liaise with wards/departments to map patient experience data.
• Visit wards to resolve simple technical issues and upload data.
• Enter paper surveys into the patient feedback database.
• Ensure data accuracy and timeliness for reporting.
• Audit paper surveys monthly.
• Greet patients and visitors in a polite, dignified manner.
• Provide courteous support and resolve problems promptly.
• Contribute to reviewing department work instructions.
• Provide cover for colleagues.
• Comply with SOPs and work practices.

Skills

Data entry

Administrative support

Communication

Teamwork

Problem solving

Job description

We're looking for an efficient, friendly, and approachable administration assistant to join our user insights and experience design team. This is an exciting opportunity to play a key role in supporting the management of our user feedback systems and processes. This includes the NHS Friends and Family Test survey. In this role, you will provide essential administrative support to ensure the smooth running of the team's activities. You will contribute to improving how we collect and respond to patient feedback across all our locations, helping to enhance patient satisfaction and overall experience. You will also help us to support patients to give their feedback, ensuring we collect from as many people as possible. Strong communication is at the heart of everything we do, and you will be part of a team that is dedicated to ensuring patient voices are heard and acted upon.

• To liaise with participating wards/department who collect patient experience data and ensure that the data collected in each area is correctly mapped to the area.
• To visit wards and departments on a regular basis to resolve simple technical issues and upload data as required.
• To enter paper surveys onto the patient feedback database system.
• To ensure that all data is accurately entered and accounted for within definitive timescales to meet required reporting deadlines.
• To check and audit paper surveys on a monthly basis.
• To greet patients/clients and visitors in a polite and respectful manner that promotes their sense of dignity at all times.
• To provide staff with a helpful and courteous support service and aim to resolve the problems in a timely manner.
• To have active input in the review of work instructions/protocols for the department.
• Provide cover for colleagues as appropriate.
• Comply with written standard operating procedures and work practices.

At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care.

Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You'll get an experience like no other and will fast forward your career. Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to Work, car lease schemes, season ticket loan or membership options for onsite leisure facilities.

• career development
• flexible working and wellbeing
• staff recognition scheme
• Cycle to Work
• car lease schemes
• season ticket loan
• membership options for onsite leisure facilities

We are committed to equal opportunities and improving the working lives of our staff and will consider applications to work flexibly, part time or job share.

Please talk to us at interview.

Environmental sustainability Climate change and poor air quality is a health emergency that harms people's health and wellbeing and widens health inequalities. The Trust is also committed to reducing its impact on the environment by reducing our greenhouse gas emissions to Net Zero by 2045. All our employees have a role to play, and we have an active green network that supports staff to act in ways that ensures that our services are efficient, sustainable and reduce our impact on the environmentwww.imperial.nhs.uk/about-us/our-strategy/green-plan.